Customer Experience Representative

Job Description
The position of a Customer Experience Representative will provide exemplary service to our customers by handling product orders and resolving concerns. Work with potential and current customers by providing product and service questions, suggesting additional information that would benefit them. Assists in maintaining updated and accurate accountcustomer contact information. Handle large quantities of incoming callsemails from prospective customers in a friendly and professional manner. Resolves product or service complaintsissues by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution. Initiate required action for response to customer service requests for order changes including the maintenance of ordercustomer information and communicate changes to the appropriate personneldepartment. Manage a designated territory and work to build customer relationships. Assist the sales team as needed by quoting projects and potential orders, including freight quotes. Be able to problem solve and make effective decisions and solutions. Respond to customers in a timely manner as set by company standards. Develop strong company knowledge of product and processes. Work as a team by accomplishing related results as needed. High emphasis on attention to detail and strong organizational skills. Take the extra mile to engage customers. Perform other tasks and responsibilities as assigned by Management.

Skills Required
HS Diploma or GED. 1+ yr of customer service exp. Strong communication skills. Proficient in MS Office. Strong work ethic, dependable and good attendance. Able to hand a high volume of incoming emails. Strong data entry skills.

Skills Preferred
Proficiency in CRM systems a plus.