Clerical Support Staff (OFFICE ASSOCIATE Opt 2)

Job Requisition ID: 57941

BPIS: 11188
Opening Date: 08/11/2026
Closing Date: 08/25/2026
Agency: Department of Healthcare and Family Services
Class Title: OFFICE ASSOCIATE - 30015
Skill Option: Keyboarding
Bilingual Option: None
Salary: Anticipated starting salary $4,144/mo ; Full salary range $4,144 - $5,429/mo
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview:

The Department of Healthcare and Family Services, Division of Finance, Bureau of Collection Services is seeking to hire clerical support staff to perform a variety of specialized clerical duties pertaining to the Worker’s Compensation Program, Personal Injury Program, and Liens and Estates claims. This position will access and process Personal Injury, Worker’s Compensation, and Liens and Estates requests, and review medical and financial information to substantiate the Department’s Worker’s Compensation subrogation claim and Personal Injury lien notice. The clerical support staff also processes all incoming mail, enters data, processes statistical reports, creates electronic and hard copy files, files documents, and responds to inquiries. The ideal candidate will demonstrate good verbal and written communication skills and display motivation and initiative. The preferred candidate will exhibit the ability to plan, prioritize, and follow up on tasks to ensure such are completed accurately and timely to achieve set goals.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

• Under direction, serves as Clerical Support Staff for the Department of Healthcare and Family Services (HFS), Division of Finance, Bureau of Collection Services by performing a variety of specialized clerical duties pertaining to the Worker’s Compensation Program, Personal Injury Program, and Liens and Estates claims.
• Accesses and processes Personal Injury (PI), Worker’s Compensation (WC), and Liens and Estates requests from the general mailbox, incoming mail, and faxes.
• Reviews medical and financial information to substantiate the Department’s Worker’s Compensation subrogation claim and Personal Injury lien notice.
• Processes all incoming mail and ensures such is distributed to the appropriate staff or program.
• Acquires ledgers for related Personal Injury, Worker’s Compensation, or Liens and Estates cases.
• Enters data and processes statistical reports.
• Creates electronic and hard copy files, files documents, and responds to inquiries.
• Performs other duties are required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of high school and two (2) years of office experience.
• Requires the ability to keyboard accurately at 45 words per minute.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Requires the ability to utilize and maintain state issued equipment such as a laptop.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Monday - Friday 8:30 a.m. to 5:00 p.m.
Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704
Work County: Sangamon
Email: View email address on us.fitly.work
Posting Group: Office & Administrative Support

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• View email address on us.fitly.work
• View email address on us.fitly.work