Assistant Manager - Best Friends Pet Hotel

Job Details Level: Management Job Location: Gaithersburg, MD 20878 Position Type: Full Time Education Level: High School Salary Range: $21.00 - $22.00 Hourly Travel Percentage: Negligible Job Shift: Any Job Category: Hospitality - Hotel Overview Be the Right Hand to Our Leader! At Best Friends Pet Care we pride ourselves on delivering exceptional care to pets and their families. We’re looking for a dedicated and energetic Assistant Center Manager to support the Center Manager and lead our team in creating a safe, fun, and thriving environment for furry friends and their owners. Responsibilities Collaborative Leadership Partner with the Center Manager to oversee daily operations and maintain Best Friends Pet Care standards of pet care. Step up as a confident leader in the Center Manager’s absence, ensuring smooth operations. Operational Excellence Ensure the facility meets and exceeds cleanliness, safety, and compliance standards. Assist with inventory management, ensuring supplies are well‑stocked and expenses are managed. Support payroll processes, scheduling, and day‑to‑day administrative tasks. Team Support Assist with recruiting, training, mentoring, and shadowing team members to ensure top‑notch care and service. Help create work schedules that balance business needs with team well‑being. Promote ongoing professional development and positive morale among staff. Client and Community Engagement Build trust and strong relationships with pet parents, ensuring they feel confident placing their pet in our care. Handle client inquiries, feedback, and requests with professionalism and enthusiasm. Collaborate on community outreach, promotions, and marketing efforts to grow our presence. Pet Care Supervision Oversee pet boarding, daycare, and grooming services to ensure pets are happy, healthy, and safe. Monitor pet behavior and address any concerns promptly and compassionately. Keep detailed records of pet care, incidents, and daily routines. Qualifications Must be able to lift large dogs. High school education preferred. Experience, qualifications, and skills applicable to pet care management are considered. Benefits Compensation for this position is $21.00 - $22.00 per hour. Actual compensation will be based on experience, qualifications, and skills. Associates may also be eligible for additional compensation opportunities, where applicable. Benefits may include medical, dental, vision, paid time off, and 401(k) eligibility. #J-18808-Ljbffr Best Friends Pet Care