Automotive Service Advisor - BMW

Automotive Service Advisor

BMW of Barrington, a prestigious member of the Murgado Automotive Group, is dedicated to providing exceptional service and delivering high-quality vehicles to our valued customers. As part of our commitment to excellence, we are seeking a highly motivated and customer-focused Automotive Service Advisor to join our dynamic service team.

Why Join Us?

Prestigious Brand: Represent a world-renowned brand known for luxury, performance, and innovation.

Professional Growth: Opportunities for continuous learning and career advancement within the Murgado Automotive Group.

Supportive Environment: Be part of a team that values collaboration, customer satisfaction, and excellence.

Responsibilities:

Customer Engagement: Greet customers warmly and address their service needs with a professional and courteous demeanor.

Service Recommendations: Assess vehicle conditions and recommend appropriate maintenance and repair services.

Scheduling & Coordination: Manage service schedules, ensuring timely completion and communication with customers.

Documentation: Accurately document service orders, customer concerns, and repair needs.

Follow-Up: Maintain regular communication with customers throughout the service process, providing updates and addressing any concerns.

Quality Assurance: Ensure that all services are performed to the highest standards and meet BMW specifications.

Qualifications:

Experience: Previous experience as an Automotive Service Advisor or similar role in the automotive industry.

Customer Service Skills: Strong interpersonal and communication skills with a customer-first attitude.

Technical Knowledge: Basic understanding of automotive maintenance and repair processes.

Organizational Skills: Ability to manage multiple tasks efficiently in a fast-paced environment.

Problem-Solving: Proactive approach to identifying and resolving customer issues.

Technology Proficiency: Familiarity with dealership management software and basic computer skills.

Benefits:

Competitive Compensation: Attractive salary and performance-based incentives.

Comprehensive Benefits: Health, dental, vision, and retirement plans.

Professional Development: Access to ongoing training and career development programs.

Work-Life Balance: Flexible scheduling to support a healthy work-life balance.

If you are passionate about providing exceptional customer service and have a keen interest in the automotive industry, we want to hear from you! Join us at BMW of Barrington and become part of a team that values excellence and innovation.

$100,000 - $200,000 a year Salary dependent on experience and performance. No cap on commissions/bonuses!

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

Murgado Automotive Group