AVP, Benefits Analyst II

Benefits Analyst II

Hiring Range: $72,214 - $118,636

The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Benefits Analyst II plays a key role in delivering a high-quality holistic benefits experience for employees. The position is a true benefits SME, responsible for managing the design, administration, analysis, and optimization of Eastern's health, welfare, retirement, and wellness programs. Acting as a trusted subject matter expert, this role partners closely with HR leadership, payroll, finance, external vendors, and brokers to manage costs, ensure regulatory compliance and enhance employee experience. The Benefits Analyst II also serves as a mentor to other team members and is a key contributor to strategic benefits initiatives.

Major Responsibilities:

• Administer and oversee Eastern's medical, dental, vision, life insurance, disability, voluntary benefit programs and wellness offerings
• Have a working knowledge of retirement plan compliance and administration
• Lead annual open enrollment beginning-to-end, vendor coordination, system readiness and employee communications
• Assist in analyzing benefits cost, utilization, and participation data to identify trends, risks, and cost saving opportunities to improve value and manage spend
• Partner with brokers and vendors on renewals, negotiations, audits, and issue resolution
• Ensure compliance with federal, state, and local regulations (ACA, ERISA, COBRA, HIPAA, FMLA, Section 125, etc.)
• Prepare and file required notices and reporting (e.g., 1095 C, and Form 5500 support)
• Serve as go-to expert for complex employee benefits questions, escalations, and issue resolution
• Collaborate with Payroll to ensure accurate benefits deductions, vendor billing, reconciliations and carrier payments
• Act as system administrator and subject matter expert for the benefits module within Eastern's Employee Hub (HCMS), including configuration, testing, carrier file feeds, and ongoing enhancements
• Leverage technology (including AI) and data to streamline benefits administration and improve accuracy, efficiency, and employee experience
• Create engaging benefits communications and educational materials for employees and managers
• Serve as a benefits subject matter expert for the internal HR team, as well as employees
• Contribute to special initiatives such as vendor RFPs, mergers and acquisitions and evolve the annual Wellness Program to drive engagement and support employee well-being
• Continuously review administrative processes, identify improvement opportunities, and implement preventative solutions
• Work with external vendors to ensure high levels of service and quality, processing accuracy, and compliance adherence
• Manage all aspects of the annual employee service recognition program Stay current on benefits trends, regulatory changes, and best practices through professional development and industry engagement

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or related field

• Hybrid position located in Wakefield, MA

• 5–8+ years of progressive experience in benefits administration and analysis

• Strong working knowledge of employee benefits, regulatory requirements, and compliance standards

• Advanced analytical skills with the ability to interpret claims data, financial reports, and benefit metrics

• Experience working with HCM and benefits administration systems (e.g., Oracle, Workday, ADP or UKG)- Oracle benefits modules highly preferred

• Advanced proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis) and PowerPoint

• Excellent communication (written and oral) and interpersonal skills with the ability to explain complex topics in a clear and empathetic way

• Strong organizational and project management skills

• Demonstrated ability to handle sensitive and confidential information with discretion

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.