Account Manager
Maxval Ip Services
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Requirements <\/h3>- Own a portfolio of existing accounts representing recurring revenue. <\/span><\/span><\/span>
<\/li> - Develop a deep understanding of client needs, workflows, and goals. <\/span><\/span><\/span>
<\/li> - Maintain and expand long -term relationships with the portfolio of existing customers. <\/span><\/span><\/span>
<\/li> - Drive client satisfaction, retention, loyalty, and references. <\/span><\/span><\/span>
<\/li> - Deliver strategic support; assisting to coordinate Software Upgrades in conjunction with the PSO team, PM and the client. <\/span><\/span><\/span>
<\/li> - Serve as the primary point of contact for client communication and strategic planning; act as the Client Advocate. <\/span><\/span><\/span>
<\/li> - Lead quarterly business reviews (QBRs) or semi -annual business reviews, roadmap discussions, and renewal strategies. <\/span><\/span><\/span>
<\/li> - Collaborate with Customer Success and Product teams to align solutions to client objectives. <\/span><\/span><\/span>
<\/li> - Achieve revenue retention targets. <\/span><\/span><\/span>
<\/li> - Identify and execute upsell opportunities with the account base. Drive cross -sell opportunities. <\/span><\/span><\/span>
<\/li> - Maintain CRM hygiene and forecast account performance accurately. <\/span><\/span><\/span>
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Experience and Qualifications: <\/b><\/span><\/span><\/span>
<\/div>- 3+ years in SaaS account management or client -facing Intellectual Property legal tech roles. <\/span><\/span><\/span>
<\/li> - Knowledge of SalesForce a plus. <\/span><\/span><\/span>
<\/li> - Prior experience working with IP management or docketing software (e.g., Memotech, Anaqua, IP Folio, FoundationIP or equivalent). <\/span><\/span>
<\/li> - Exceptional client communication, negotiation, and executive presence. <\/span><\/span>
<\/li> - Strong understanding of enterprise sales cycle and legal operations. <\/span><\/span>
<\/li> - Based in or willing to commute to the Silicon Valley area. <\/span><\/span>
<\/li> - 30% - 50% travel expected. <\/span><\/span>
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Benefits <\/h3>
<\/b><\/span><\/span> Perks & Benefits: <\/b><\/span><\/span><\/span><\/span><\/span><\/span><\/span>
<\/p>- Health Coverage: Medical, dental, and vision to support your well -being. <\/span><\/span><\/span>
<\/span><\/li> - Retirement Savings: 401(K) plan to help you plan for the future. <\/span><\/span><\/span>
<\/span><\/li> - Unlimited/Responsible Time Off: Flexible time -off policy. <\/span><\/span><\/span><\/span>
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Why Join Us?<\/b><\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/div>- Work on cutting -edge technologies and lead impactful projects for a global client base across diverse industries. <\/span><\/span><\/span>
<\/span><\/span><\/li> - Enjoy a competitive salary, comprehensive benefits, and career growth opportunities. <\/span><\/span><\/span>
<\/span><\/span><\/li> - Benefit from the flexibility of remote work, promoting a better work -life balance. <\/span><\/span><\/span>
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MaxVal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees <\/i> . <\/span><\/span><\/span>
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Experience and Qualifications: <\/b><\/span><\/span><\/span> Why Join Us?<\/b><\/span><\/span><\/span><\/span><\/span> MaxVal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees <\/i> . <\/span><\/span><\/span>
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