Transit Dispatcher | Student Worker

The Transit Dispatcher is responsible for performing public transportation scheduling, routing, and dispatching duties; operates a variety of communication equipment, including two‑way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains, and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers and the general public. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Report to work at the required time and perform duties assigned by the Director of Transit Dept. or Sr. VP of Facilities Management. Familiarize with standard concepts, practices, and procedures of the Transit Department. Provide public transportation dispatching and routing services to seniors, disabled individuals certified under the ADA, and the general public. Dispatch fixed route vehicles as appropriate. Create, maintain, and monitor computerized daily schedules for dispatching and routing transit services; modify and update schedules to improve services. Maintain an up‑to‑date listing of buses and drivers. Ensure that a current route sheet is available for each scheduled route. Maintain an accurate daily roster of drivers and assigned buses. Maintain a cordial working relationship with drivers and supervisors. Demonstrate comprehensive knowledge of all routes. Ensure that proper procedure is followed by all drivers for bus key and clipboard check‑out and check‑in. Operate two‑way radio in dispatch office in accordance with SOPs. Maintain accurate records of post‑trip forms turned in by drivers, ensuring forms are properly filled before release. Maintain a check on Ride Systems, ensuring proper updates and that all units operate on schedule. Perform clerical duties: answer multi‑line phone, receive and sort mail, data entry and typing; maintain accurate records, logs and files on transit and paratransit services; create monthly reports. Provide quality customer service and respond to public inquiries and requests for service in a courteous manner. Use experience and judgement to plan and accomplish goals. Perform other duties as assigned. Be available for school closings, delays, shutdowns, and emergencies, including weather‑related events. Perform snow removal activities as assigned (shoveling, salting, etc.). QUALIFICATIONS AND CREDENTIALS High school diploma or GED required. Minimum 1+ year related experience or equivalent combination of education and experience in the Transit organization. Must understand and follow instructions and work under limited supervision. Must work well with the public and co‑workers, present a positive attitude. Exceptional self‑management, strong organizational and planning skills, and well‑developed communication skills. Knowledge of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint) and excellent computer skills a plus. Must be able to lift 50+ pounds. Must have a valid Virginia Commercial Driver’s License with Passenger and Air Brake endorsement; acceptable DMV record and liability insurance required. Work will be performed in a typical Virginia climate. Facility Management Division employees must wear appropriate Personal Protective Equipment: protective eyewear, ear protection, hard hat, gloves, slip‑resistant/steel‑toed shoes, respirators/masks, reflective safety vests, and sunscreen. Certifications obtained while employed will be reimbursed by the university upon voluntary termination for the first 12 months after acquisition. ABILITIES AND COMPETENCIES Effective communication both verbally and in writing; able to convey clear, well‑articulated information. Experience driving buses on fixed routes. Remain calm under stressful situations; work well with the public and co‑workers. Strong organizational, planning, and problem‑solving skills. Understand, speak, and write English for professional communication. Strong public communication skills for representing Liberty University to business and community customers. Excellent computer skills. Ability to lift 50+ pounds and perform duties in typical Virginia climate. PHYSICAL AND SENSORY ABILITIES Regularly required to travel to local, on and off campus locations. Frequently required to sit for extended periods to perform desk work or type on a keyboard. Occasionally required to stand, walk, and climb stairs. Handle materials, reach overhead, kneel or stoop to conduct business. Regularly lift 50+ pounds. WORKING CONDITIONS Indoor/outdoor space setting and weather defined; well lighted, moderate noise level. Use of a personal vehicle (or university vehicles) required for travel in performance of essential functions. Must be available for scheduled and unscheduled hours as emergency needs arise. Target Hire Date: 2026‑02‑09 The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law. " #J-18808-Ljbffr