Customer Service Representative(Fraud) - Charlotte, NC

Job Description

Job Description

DTS is looking for Customer Service Representative(Fraud) for long term project with our direct client in Charlotte, NC

Job Description:

The Associate Analyst Bank Fraud Support position handles incoming calls to assess various situations and identify risks. You will work closely with
the Fraud Leadership and Operations to assist with the deterrence of fraud against Bank. This requires the ability to conduct research, execute
various methods and provide clear documentation of all findings. This role is in a call center environment with a minimum of 25 inbound and/or
outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud
reviews of each findings.

The Work Itself
Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Bank Deposit
accounts.
Thoroughly research incidents and/or allegations and interact with other departments of Bank, Risk, Compliance and Legal.
Some interaction may be necessary with other companies or local, state, and federal authorities.
Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Bank departments.
Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing
accounts.
Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.