Collections Specialist

Collections Specialist

In this role, you will have the opportunity to:

• Collection calls and/or correspondence in a fast-paced goal-oriented collections department.
• Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

The essential requirements of the job include:

• High volume emails to assigned customers.
• Strong verbal and written communication.
• Work with all internal departments to resolve tax or other discrepancies.
• Strong follow up skills.
• Strong reconciliation skills.
• Ability to search and organize outlook emails, create folders, and notate in Oracle.

It would be a plus if you also possess previous experience in:

• 3+ years of collections experience AR activities.
• Oracle 12, Microsoft Word, proficient in Excel.
• Strong customer service skills.
• Positive communication and phone demeanour.
• Team player and able to multi-task daily.