UNIV- Self Pay Manager - College of Dental Medicine

UNIV- Self Pay Manager - College of Dental Medicine

The Self-Pay Manager provides leadership and operational oversight of the College of Dental Medicine's self-pay accounts receivable and patient account functions, ensuring effective management of collections, account resolution, deposits, refunds, credit balances, and regulatory compliance. Reporting to the Senior Director of Finance and Administration, this position develops departmental goals, policies, and performance standards to optimize revenue cycle operations, improve accounts receivable performance, and enhance the patient financial experience. The Self-Pay Manager leads and develops a high-performing team through effective recruitment, training, performance management, and employee development while fostering a culture of accountability and continuous improvement. This role collaborates with Finance, Human Resources, faculty, staff, and clinical departments to resolve complex account issues, ensure compliance with institutional and regulatory requirements, and drive operational efficiencies that support the financial objectives of the College of Dental Medicine.