Service Applications, Solution Architect

Reference: 629295Posted: 2026-07-30Location: Bridgewater, New JerseyCompany: Planet Pharma GroupContact: ApplicationsEmail: View email address on click.appcast.io:Service Applications, Solution ArchitectPartner, collaborate and develop positive relationships with stakeholders to understand organizational needs in support of the digital strategy, corporate objectives, and major functional objectives Perform gap assessments, formulate investment initiatives that support business priorities Partner with the Program Management Office (PMO) organization to develop roadmaps that optimally reflect corporate priorities and balancing of resources Own and evolve the ServiceNow platform as the enterprise service management foundation, serving as the Solution Architect for all IT-supporting products deployed on the platform — including those currently implemented (e.g., ITSM, ITAM) and those planned for future adoption. Manage demand and drive execution of a portfolio of projects through effective prioritization, planning (e.g. clear definition of objectives, success criteria, risks, scope, timelines, cost), vendor management and oversight Define and govern process, system, integration, policies, and data architectures for the ServiceNow ecosystem, including technical standards, integration patterns, instance strategy, and upgrade management Apply standard methodologies for defining business capabilities, understanding core requirements, and managing vendors for implementation and ongoing support Establish and lead a center of excellence for the ServiceNow platform, working with different ServiceNow teams, providing guidance, training, and support; set standards for development practices, testing, release management, and platform governance Architect and implement integrated and automated processes that drive efficiency and ensure the platform is audit-ready at all times; sustain knowledge continuity through appropriate levels of documentation, cross-training, and vendor management Ensure the platform meets 21 CFR Part 11, SOX, and GxP validation requirements, including IQ/OQ/PQ documentation and audit trail integrity Lead the evaluation and onboarding of new ServiceNow products and capabilities in alignment with IT strategy, conducting build vs. buy assessments and evaluating third-party integrations and marketplace solutions Skills:7+ years of proven experience leading a ServiceNow platform or development team with hands-on experience across different functional areas, with demonstrated depth in ITSM, ITOM and ITAM modules; continued growth and responsibilities 10+ years of progressive responsibility in IT applications with a minimum of 7 years partnering and working with multiple business functions on the implementation of new capabilities enabled by IT Proven track record of leading, influencing, and driving initiatives with senior partners. Extensive business system analysis skills and strong experience with system development lifecycle methodologies (e.g. Agile, Waterfall) Strong background in IT operations, administration, and enterprise solutions. 3+ years of direct people management experience, including hiring, developing, and retaining technical talent The ability and willingness to roll up sleeves as needed to drive team success Ability to work in a cross-functional federated model Experience in the Pharmaceutical/Biopharmaceutical industry and working in a GxP compliant environment is strongly preferred. Education:Bachelor’s degree in a related field (Computer Science, Information Systems, Business, etc.). MBA or relevant certifications (e.g., ITIL, PMP, ServiceNow Certified Implementation Specialist) are strongly preferred. Certifications & Licenses:ITIL PMP ServiceNow Certified Implementation Specialist Pay ranges between 110-120/hr based on experience