Senior Manager, AI Agents and Automation

Role Description

Join a pre-IPO startup with capital ($240M raised), traction (5M+ customers), and runway (we’re profitable). Impact: Come lead our customer-facing Agentic AI product leveraging LLMs, agents, and internal APIs to create a magical experience for our customers. Work with partners like OpenAI to integrate Jerry.ai services directly into the ChatGPT App and pioneer new model capabilities.

Accelerated career growth. We have a flat org chart, ambitious goals, and no shortage of opportunities for people who want more. You’ll also report directly to our COO, leading one of our most important growth levers.

Why we’re hiring this role:

• Your car and your home are your most important assets, yet the experience of owning one is stuck in the 90s.
• Every part of the journey — buy/sell, insurance, maintenance, repairs — is fragmented, complicated, and expensive.
• Jerry.ai is building the first app to manage it all.

How you’ll make an impact:

• You will sit at the intersection of product, engineering, and applied AI as you build and scale a sophisticated system that already automates >70% of inbound sales and service requests (over 50k chats per month).
• Your role will include shaping how modern LLM systems, human-in-the-loop feedback, and computer-use agents redefine an entire industry.
• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
• Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
• Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

Qualifications

• Technologist: You live and breathe AI. You read the release notes when a new model drops and you’ve already built your own custom workflows.
• Systems Thinker: You are comfortable diving into technical conversations about API design and system architecture, translating complex concepts for any audience.
• Experimenter: You think only in terms of what’s possible. AI is rapidly evolving, and you’re constantly tinkering and finding new capabilities that didn’t exist yesterday.
• Data-Driven: You are familiar with SQL and comfortable diving into the data to answer your own questions and validate hypotheses.
• Pragmatic: You can navigate technical tradeoffs and lead by example when implementing AI platform standards.

Requirements

• 4+ years of experience in a technical role like forward deployed engineering, technical product management, or similar at a fast-paced startup.
• Passion and curiosity for AI systems including modern LLMs, etc.
• Track record of taking complex, strategic ideas and turning them into scalable, production-grade products.

Benefits

• Comprehensive benefits package including health, dental, and vision coverage.
• Paid time off and paid parental leave.
• 401(K) plan with employer matching.
• Wellness benefits, among others.
• Equity opportunities may also be part of your total rewards package.

Company Description

Your car and your home are your most expensive assets. And for most people, these aren't just purchases, they're the physical embodiment of the life you've worked hard to build. Yet the experience of owning them is stuck in the 90s. Every step of the journey — buying, insuring, maintaining, repairing, selling — is fragmented, complicated, and expensive.

Imagine having a trusted friend in your pocket who takes care of everything: they find you the right car or home at the right price, lock in the best insurance rate without you lifting a finger, remind you before that service appointment turns into an expensive repair or, worse, an accident, and help you sell at the best price when the time is right. That friend is Jerry.

Jerry is building the first AI agent to manage all your physical assets. We started with car insurance in 2019, became one of the top 3 brokers in the U.S., then added driving insights, diagnostics, and a repair marketplace.

We've reached 5M+ customers, raised $240M+, and have been profitable since 2024. We're now expanding into home, motorcycle, RV, and beyond.

We’re fully remote with offices in Palo Alto, New York, Chicago, and Toronto.