Head of CX Product & AI for Scalable Healthcare (San Francisco)
Full-time
Headway
Headway is seeking a product leader to redefine customer support experience for patients and providers. Shape the CX product strategy including AI-powered resolution, agent tooling, proactive engagement, and channel strategy.
You will build a PM team, own the AI resolution layer, unify contact channels, and partner with CX Operations to empower agents while driving cost efficiency and higher satisfaction.
#J-18808-LjbffrVacancy posted 8 hours ago
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