Patient Access Representative

Description

Be the First Connection. Make a Lasting Impact.

Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site

Schedule: Full-Time | Mon – Fri, 8:00 AM – 5:00 PM

Hiring Range: $21.52 - $26.90 per hour

Position Close Date: November 5, 2026

A great patient experience begins with a great first interaction. At Puyallup Tribal Health Authority (PTHA), we’re looking for an experienced Patient Access Representative who brings compassion, accuracy, and a heart for service to every patient interaction. In this important role, you’ll help create a welcoming environment, navigate registration and scheduling needs, and ensure patients feel respected, supported, and cared for from the moment they connect with us.

As a Patient Access Representative in this fast-paced and dynamic setting, your ability to connect with patients, stay organized, and keep things running smoothly ensures every individual feels supported and valued from the moment they walk through the door.

What You’ll Do:

• Welcome patients and visitors with warmth, compassion, and a commitment to an exceptional patient experience.
• Manage patient registration, check-in, scheduling, and follow-up coordination to support smooth clinic operations.
• Accurately prepare, verify, and update patient demographics and electronic health records (EHR).
• Verify insurance coverage and eligibility, including DSHS screening, and help ensure patient information is complete and current.
• Respond to incoming calls, route inquiries, and assist with data entry, scanning, correspondence, and other administrative needs.
• Maintain accuracy, confidentiality, and attention to detail while managing competing priorities in a high-volume clinical environment.
• Collaborate with providers and colleagues across departments to support efficient patient flow and consistent service.
• Provide administrative coverage and assistance as needed to support the broader care team.

Why PTHA?

We’re more than a healthcare organization. PTHA is a tribally operated health and wellness organization committed to providing quality care in a culturally appropriate manner. Our work is grounded in respect, honesty, quality, and teamwork, with a shared commitment to the well-being of the Indigenous community we serve.

When you join PTHA, you become part of a team whose work extends beyond individual appointments and transactions. Every interaction is an opportunity to build trust, strengthen connections, and contribute to a healing environment.

• Purpose-driven work: Make a meaningful difference in the patient experience and community wellness.
• A culturally grounded environment: Work alongside a team that values Indigenous traditions, cultural humility, and community connection.
• Teamwork and belonging: Be part of a collaborative environment where people are valued and supported.
• Growth and development: Access opportunities to strengthen your skills and continue growing in your career.
• A meaningful place to serve: Contribute to a long-standing, accredited tribal health organization dedicated to quality care.

PTHA Employee Benefits: We believe caring for our community starts with supporting our employees.

• Medical, Dental, and Vision: PTHA pays 100% of employee monthly premiums, with coverage beginning the first of the month following hire.
• Paid Time Off: 13 annual vacation days and 13 annual sick leave days.
• Paid Holidays: 18+ paid holidays annually, including a birthday holiday.
• Retirement: 401(k) plan with annual profit-sharing contributions after one (1) year of service.
• Life and AD&D Insurance: Coverage to help provide additional peace of mind.
• Student Loan Repayment Opportunities: PTHA is an approved site for various student loan repayment programs.
• Work-Life Balance: A supportive environment that values employee well-being.

Bring Your Experience. Help Us Make a Difference.

Your attention to detail, commitment to service, and ability to help patients navigate their healthcare experience are valuable parts of the care we provide. If you’re ready to bring your skills to a team with a meaningful mission and a heart for serving our community, we’d love to hear from you!

Apply today and help make every patient’s first connection with PTHA a positive one.

In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.

Requirements

• HS Diploma or GED
• At least two (2) years of front desk experience in a medical or dental setting
• Recent hands-on EPIC experience with strong accuracy and independence.
• Demonstrated proficiency in core Patient Access functions , including scheduling, registration, patient check-in, eligibility, insurance verification, and use of electronic health record/practice management systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Strong attention to detail and ability to multitask in a face-paced environment
• Excellent communication and customer service skills