Check In Representative

SUMMARY

Ability to multitask in a fast-paced environment with excellent communication skills. Team members must be patient, upbeat, friendly, and able to work well in a team environment. Check-In answers incoming calls, schedules appointments, or directs callers to appropriate departments while interviewing new patients, verifying demographics and insurance, and inputting information into appropriate systems by performing the following duties.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Checks in patients for exams as they arrive which entails verifying information from the patient such as DOB, insurance, and that the exam ordered matches the physician order. The staff enters information into Radiology Information System (RIS) system and works from a number of software systems. This staff member will also scan in necessary documents in the patient's record.
• Assist patients with obtaining medical records while complying with HIPAA.
• Helps the patient when necessary to complete kiosk questions and other forms necessary for their appointment(s).
• Able to utilize computers efficiently with advanced technology skills and able to adapt easily to change.
• Ensures insurance is estimated and accurate and all errors are addressed before checking in the patient completely.
• Collects copays, co-insurances, and deductibles from patients following our patient payment policy. Runs end of day cash reports and responsible for balancing their cash drawer.
• Assists in keeping work area and patient waiting areas clean. Assures the patients are following CDC guidelines for correct Personal Protective Equipment. Holds themselves to the highest standards of etiquette and keeps patient information private by talking at a minimum volume and taking all necessary precautions for patient privacy.
• Gives general information and answers questions to all patients about patient care and answers phone calls with a professional and friendly greeting and closing remark. May assist with scheduling appointments for patients and referring's when necessary as well as assisting other departments.
• Monitors the patient's arrival through Virtual check-in and express check-In to assure a timely patient check in with minimal wait.
• Assists in Express Check-In during which you will call patient ahead of time to confirm information to ensure the fastest patient check in with minimal wait.
• Confirms appointments when necessary. Assuring the schedules are fully utilized. Keeping the patient flow moving along while coordinating with the tech staff for their patient needs.
• Flexible when it comes to assigned location, able to travel to other sites based on business necessity.
• Always maintains a professional work environment and communicates in a respectful manor to patients, the patient's family members, and other staff members.
• Other duties may be assigned.
• Attendance at meetings and training sessions may be required. These sessions could occasionally be scheduled outside of your regular working hours to accommodate business needs and training opportunities. We appreciate your flexibility and commitment to attending these sessions as necessary to support our team's goals and professional development.
• SUPPORTS MISSION, VISION, AND VALUES OF THE CORPORATION.

QUALIFICATIONS

• Reliable and trustworthy
• Excellent customer service skills
• Professionalism
• Flexibility as it relates to schedule, responsibilities and priorities
• Ability to work independently and as a member of a team
• Strong organizational skills and attention to detail
• Exceptional Listener and always willing to learn
• Effective written and verbal communication
• Great problem-solving skills

EDUCATION/EXPERIENCE

• High school or equivalent (required)
• One (1) year certificate from college or technical school (preferred)
• One (1) year of experience in a similar role/customer service (preferred)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk, and sit and have the ability to type information into the computer.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works indoors and near others
• Environment may vary from quiet to noisy or distracting

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Shifts vary between Monday-Sunday, 6:30 am-10:00 pm, between Royal Oak, Novi, and Southgate
Part-time; Hourly, Non-Exempt