Inside Sales Representative - (Coppell, TX) - Austin Bridge & Road

Inside Sales Representative/Admin Assistant - Coppell, TX - Austin Bridge & Road

Austin Industries is one of the nation's largest, most diversified U.S.-based construction companies. With more than 7,000 employee-owners, Austin Industries provides nearly every type of civil, commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road, Austin Commercial and Austin Industrial.

Austin Bridge & Road has an outstanding opportunity for an Inside Sales Representative/Admin Assistant at our corporate headquarters in Coppell, Texas. The Inside Sales Representative supports the asphalt sales team by managing and growing relationships with an established customer base while identifying and qualifying new sales opportunities. This role is responsible for proactive customer outreach, inbound account management, pipeline oversight, and delivering high-quality support throughout the sales cycle. This role also partners closely with inside and outside sales teams and supports customer meetings, industry events, and other sales initiatives as needed.

Functional Areas of Responsibility:

• Inside Sales & Account Management
• Customer Relationship Management (CRM)
• Sales Pipeline & Reporting
• Customer Engagement & Support

Specific Duties and Responsibilities:

• Manage and grow existing customer accounts while handling inbound inquiries with a structured and consistent communication cadence to drive retention, repeat business, and account growth
• Execute outbound prospecting efforts (calls, emails, research) to generate and qualify new leads and manage the full sales cycle from lead generation through close and post-sale follow-up
• Present, promote, and sell company products and services to existing and prospective customers by performing needs assessments and cost-benefit analyses to recommend appropriate solutions
• Maintain accurate and up-to-date customer, opportunity, and activity data within CRM systems and effectively manage and track pipeline to support forecasting, reporting, and goal achievement
• Consistently achieve assigned sales targets and outcomes within established timelines
• Prepare quotes and support pricing coordination, promotions, and negotiations
• Maintain strong knowledge of products, services, pricing structures, and internal processes while effectively utilizing company systems and tools (e.g., APEX, JWS, CRM, quoting platforms)
• Coordinate sales efforts with asphalt team members, operations, dispatch, and other internal departments, including supporting plant, trucking, and inbound material logistics
• Resolve customer issues and complaints to ensure high levels of satisfaction and maintain strong business relationships
• Analyze territory and market potential and monitor competitor activity, pricing, and trends; provide insights to management on customer needs and sales opportunities
• Support continuous improvement of sales processes, tools, and workflows
• Participate in customer meetings, site visits, and industry events as needed
• Prepare regular sales activity and performance reports and perform other duties as assigned

Work Environment:

• Primarily office-based inside sales role with regular collaboration across sales, operations, and management teams
• Occasional participation in customer-facing events (e.g., trade shows, networking events, client meetings) and support of event-related sales initiatives
• Periodic travel to project sites, plants, and customer locations, which may involve exposure to outdoor weather conditions and construction environments (including noise, dust, grease, and industrial materials)

Physical Demands:

• Ability to sit or stand for extended periods during work shifts
• Occasional physical movement including walking, bending, crouching, and climbing
• Flexibility to adjust schedule based on business and operational (sales/dispatch) needs

Required Qualifications:

• High school diploma or equivalent
• Minimum 5+ years of sales experience
• Strong verbal and written communication skills
• Experience with frequent phone-based customer interaction
• Strong organizational and time-management skills
• Ability to manage multiple accounts and priorities
• Proficiency or ability to learn CRM systems and sales tools

Preferred Qualifications:

• Previous inside sales experience
• B2B sales experience, preferably in construction materials, asphalt, aggregates, or related industries
• Spanish language skills (preferred)
• Familiarity with asphalt or related industry (preferred)

Position Specific Success Factors:

• Customer Focus
• Communication
• Results Orientation
• Initiative
• Teamwork
• Building Partnerships and Trust
• Time Management & Organization
• Continuous Learning

Benefits & Compensation:

We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan. We are proud to be a 100% Employee-Owned Company (ESOP!)

Austin Bridge & Road is an Equal Opportunity Employer.

See the "Know Your Rights" poster available in English and Spanish.

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