Client Advisor

Vhernier Client Advisor

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

As an Ambassador of Vhernier, the Client Advisor will achieve sales targets directed by Management and strive to develop a strong client database, increasing frequency of shop. They will consistently give each client an exceptional experience and build lasting relationships. They will use story-telling and product knowledge to provide an immersive experience, creating memorable moments. The Client Advisor will have knowledge of the daily Boutique Operations and will work with the Boutique Team daily to optimize performance.

Key Responsibilities

Sales Achievement:

• Consistently achieve or exceed the monthly sales target, as directed by Management.
• Work with Boutique Manager on special client requests.
• Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique.
• Support after-sales clients with helpful solutions in accordance with Maison values.
• Support ecommerce clients and phone inquiries to schedule appointments upon request and arrange correspondence.
• Extensive knowledge on industry news and competitive brands.
• Knowledge of high jewelry including one of a kind pieces and selling ceremony to build momentum towards sales achievement.

Client Relationship Management:

• Expert in clientelling to cultivate new and nurture existing client relationships.
• Partner with management and Corporate Team on CRM initiatives.
• Accurately capture client data for all prospects and clients. Consistently follow-up with clients and use CRM tools to effectively build relationships.
• Appropriately resolve any client issues and escalated matters.
• Support the Boutique and Corporate Team with in-store and off-site events; develop community relationships, exploring potential events to increase brand awareness and customer loyalty.

Daily Boutique Operations:

• Understand and comply with all Policies and Procedures set by the Maison.
• Assist with daily set-up and breakdown of the Boutique, and communicate on any maintenance issues.
• Actively participate in inventory and cycle counts to prepare and ensure a successful audit.
• Assist with operational requests in a timely manner when needed from Corporate Team and Italy headquarters.
• Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic.
• Perform special projects as designated by boutique management

Education:

High School Diploma. College degree preferred

Required Experience:

Luxury Retail or Hospitality experience is preferred

Technical Skills / Abilities:

- Excellent understanding of the luxury client experience and customer service

- Computer proficiency: Excel, Word, Power Point

- Excellent written, verbal, and interpersonal communication skills

- Experience with logistics and operations

Personal Skills:

- Self-starter with a Team-Player approach

- Flexibility to work on evenings, weekends and holidays, as needed

- Ability to spend long periods of time standing

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $28 - $32

Salary will be determined based on relevant skills and experience.