Bilingual Training Coordinator

Job Title:


Bilingual Service Insights Coordinator (Spanish Preferred)


Industry:


Nonprofit / Community Services


Location (City, State):


Washington, DC (Hybrid)


Assignment Type:


12-Month Contract


Pay:


$26.00-$28.00/hour (depending on experience)


Work Schedule:


Monday-Friday, 9:00 AM-5:00 PM. Hybrid schedule with four days onsite and one remote day each week. Occasional evening or weekend hours may be required to support trainings or community events.


Benefits:


This position is eligible for medical, dental, vision, and 401(k).


About Our Client:


Addison Group is partnering with a mission-focused nonprofit organization that serves communities across the Washington, DC metropolitan area. Our client is seeking two Bilingual Service Insights Coordinators to support a large-scale data and technology initiative that helps improve community outreach, reporting, and service delivery. This is an excellent opportunity for someone who enjoys training others, working with data, and making a meaningful impact in underserved communities.


Job Description:


Our client is looking for an organized, bilingual professional to help implement and support a web-based data collection platform used by community partner organizations. This role combines training, project coordination, customer support, and data quality oversight to ensure partner organizations successfully adopt the system and accurately report information.


The ideal candidate is comfortable presenting to groups, troubleshooting technology, analyzing data, and building strong relationships with organizations that have varying levels of technical experience.


Key Responsibilities:

• Deliver virtual and in-person onboarding sessions for new partner organizations using a client data management platform.
• Facilitate recurring trainings and provide ongoing support to existing users.
• Assist partners with system setup, technical questions, and implementation challenges.
• Create, update, and improve training materials and user documentation.
• Monitor data accuracy and completeness while identifying opportunities for process improvements.
• Review reports, perform data validation, and assist with database maintenance.
• Collaborate with internal departments to coordinate project milestones and implementation efforts.
• Gather user feedback and recommend enhancements to improve system adoption.
• Travel throughout the Washington, DC metropolitan area to provide onsite support and training at community partner locations.
• Support additional program initiatives and special projects as assigned.

Qualifications:

• Bachelor's degree preferred or equivalent professional experience.
• Minimum of two years of experience in training, onboarding, customer success, project coordination, technology implementation, database management, or a related field.
• Strong presentation and public speaking skills with the ability to train diverse audiences.
• Experience working with databases, reporting tools, or data analysis.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and project management abilities with attention to detail.
• Ability to work independently while managing multiple priorities.
• Proficiency with Microsoft Office Suite, including PowerPoint.
• Spanish bilingual skills are strongly preferred.
• Valid driver's license with the ability to travel throughout the DC metro area by vehicle and/or public transportation.
• Passion for supporting nonprofit initiatives and improving services for underserved communities is highly valued.

Additional Details:

• 12-month contract assignment with potential for extension based on business needs.
• Hiring two individuals for this initiative.
• Hybrid schedule with four onsite days and one remote day each week.
• Mileage reimbursement provided for approved business travel.
• Overtime available with supervisor approval.
• Team of four supporting a growing technology and data initiative.
• Interviews will consist of one virtual panel interview.
• Ideal start date is early August.

Perks:

• Opportunity to support a meaningful community-focused initiative.
• Gain experience in technology implementation, data analysis, and stakeholder training.
• Collaborative and mission-driven work environment.
• Mileage reimbursement for required travel.
• Hybrid work schedule with flexibility.
• Professional development through cross-functional collaboration and community engagement.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.