Technical Field Technician

Kforce has a client that is seeking a Technical Field Technician in Miami, FL (Florida). Duties:

• Conduct daily visits to locations within the Area of Responsibility (AOR) to resolve technical issues and accurately document all activities in ServiceNow (SNOW)
• Perform on site installations, repairs, maintenance, and functional testing of restaurant technology systems, including imaging devices, network cabling, POS systems, KDS screens, printers, and other equipment
• Troubleshoot and diagnose technical issues, identifying root causes and implementing effective solutions
• Adhere to all clients' operational procedures and required safety protocols
• Collaborate closely with internal and external technical teams to support incident resolution and restoration efforts
• Understand customer needs, provide informed recommendations, and deliver clear technical briefings when necessary
• Build and maintain strong working relationships with on-site staff, internal support teams, and vendor partners
• Participate in meetings to share field insights, escalate concerns, and contribute to continuous improvement efforts
• Train on site personnel on basic technical tasks to enhance their ability to address routine issues
• Bachelor's degree from an accredited college or university, or equivalent experience; A degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred but not required
• 3+ years of technical experience in desktop, application deployment, configuration management cabling and hardware installation
• Experience with ServiceNow incident tracking while capable of holding vendors accountability for restoration efforts
• Candidate must be comfortable with multitasking across several projects and managing several stakeholders at any given time
• Excellent verbal and written communication skills; Business into technical details and vice versa
• Problem-solving skills to diagnose problems with malfunctioning equipment
• Self-motivated, trustworthy, with the ability to initiate team unity and encourage team morale
• Time-management skills to handle appointments efficiently and stay on schedule
• Required- ability to work weekends as needed, or based on individual support shift or role
• Ability to work late nights based on individual project needs (limited requirements if at all)
• Ability to speak Spanish would be a bonus, but not required