Inside Sales Supervisor

Inside Sales Supervisor

Leads a team of inside sales representatives who proactively drive revenue through outbound prospecting, account growth calls, and campaign-based selling, not just inbound order processing. Balances coaching and pipeline accountability with hands-on involvement in key accounts and cross-functional coordination with outside sales, marketing, customer service, and business operations.

Supervise, coach, and develop a team of inside sales reps focused on outbound calling, prospecting, and proactive account penetration

Set and monitor daily/weekly outbound call and talk-time targets, alongside quote volume and conversion metrics

Drive execution of outbound campaigns (win-back, cross-sell/upsell, new account acquisition, price-increase notifications)

Monitor team performance against KPIs: outbound activity volume, pipeline generated, quote-to-order conversion, win rate

Coach reps on call technique, objection handling, and proactive selling skills not just service/order-taking

Partner with outside sales and marketing on target account lists, campaign priorities, and lead handoff

Handle escalated customer issues and support reps on complex/strategic account calls

Ensure accurate CRM activity logging (calls, opportunities, follow-ups) to track proactive selling effort

Conduct regular 1:1s and call coaching/ride-along (live or recorded) to reinforce outbound behaviors

Support hiring, onboarding, and training with an emphasis on selling aptitude, not just customer service skills

Report on outbound activity and pipeline metrics to sales leadership

Other duties as assigned.

Qualifications, Knowledge, & Skills:

35+ years of proactive/outbound inside sales experience in industrial/B2B distribution; 12 years in a lead or supervisory capacity preferred

Track record of hitting outbound activity and revenue targets, not just handling inbound demand

Strong coaching skills specific to sales technique and prospecting discipline

Comfortable holding a team accountable to activity metrics, not just service metrics

Hands-on experience with multiple sales techniques (including cold calls)

Bachelor's degree preferred, but not required

Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

CRM experience (Salesforce, HubSpot, Microsoft Dynamics)

NetSuite or other large ERP experience desirable

Professionalism, high energy and excellent communication skills (Verbal & Written)

Knowledge of manufacturing, aerospace, or industrial products a plus.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Compensation: $70,000 - $80,000/annually, plus performance incentives

Benefits:

• 401k with match (after 60 Days of employment)
• Medical Cigna Healthcare
• Dental Cigna Healthcare
• Vision Cigna Healthcare
• Flexible Spending Accounts
• Short- and Long-Term Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• MetLife Plans (Accident, Legal, ID Theft, Critical Illness & Hospital Indemnity)
• Paid Vacation and Sick Time

Bron Tapes, LLC (including all subsidiaries: Bron Converting, LLC, Bron Aerotech, LLC., Bron Holding, LLC. and NSL Aerospace, LLC) is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, marital status, veteran status or any other basis covered by appropriate law. Any questions about our EEO policy should be directed to Human Resources.

Bron Tapes is an E-Verify employer.