Hotel Lobby Attendant

Job Description

Job Description

The hotel lobby attendant maintains the cleanliness, safety, and welcoming atmosphere of public hotel spaces, assisting guests and supporting front-of-house operations.

• Cleaning and Sanitization: Dust, vacuum, mop, and polish lobby floors, furniture, glass doors, elevators, and mirrors.

• Restroom Maintenance: Service and clean public restrooms, replenish paper goods and hand soap, and remove trash throughout the shift.

• Guest Assistance: Greet guests warmly, answer inquiries, handle lost-and-found items, and deliver requested items (such as irons or extra linens) to guest rooms.

• Facility Upkeep: Maintain adjacent public areas like business centers, fitness rooms, pool decks, and employee break rooms.

• Maintenance Reporting: Notify the housekeeping supervisor or engineering department of broken furniture, burnt-out lights, or safety hazards.

• Experience: Often an entry-level position requiring no prior experience, though prior housekeeping or customer service background is preferred.

• Physical Requirements: Ability to stand, walk, bend, kneel, reach, and lift or push objects weighing up to 50 pounds.

• Interpersonal Skills: Friendly, professional demeanor with reliable communication to represent the brand.

• Availability: Flexibility to work varied shifts, including early mornings, late nights, weekends, and holidays.

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!