Account Executive 3, Enterprise Direct Sales - Strategy

Job Summary Responsible for the sales strategy of Comcast High Capacity Ethernet Networks, Internet, Video and Voice-based services to Government, Education and Medical institutions (G.E.M.) as well as complex enterprise customers. Works as part of a team to drive sales by focusing on acquisition, development and management of strategic prospective clients in designated territories. Designs and delivers live sales presentations to prospective strategic clients, develops relationships with clients and the community and positions the Comcast brand as a key component of the sales strategy, in keeping with Comcast's touchstones. Has in‑depth experience, knowledge and skills in its discipline. Usually determines own work priorities and acts as a resource for colleagues with less experience. Core Responsibilities Creates and delivers face‑to‑face sales presentations to strategic prospective clients that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace. Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory and cultivating local partnerships and organizational affiliations. Actively researches and generates new leads with targeted businesses through prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory. Retains customer base by delivering on the Comcast credo, ensuring a superior customer experience. Maintains and builds customer relationship to drive customer retention. Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer‑service orientation with excellent follow‑up skills. Maintains accurate and quality sales records and prepares sales and activity reports as required. Attends out‑of‑the‑office meetings with customers on a regular basis and demonstrates excellent verbal and written skills, as well as skill in presenting, persuading and negotiating. Demonstrates knowledge of Network Design, MAN technologies & designs including DSx, OC‑x, WDM, Ethernet, Internet technologies, Voice Network Technologies (including VoIP), Data Networking Technologies, Business Continuity/Disaster Recovery concepts and E‑rate contracting processes and procedures. Consistently exercises independent judgment and discretion in matters of significance. Maintains regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all Levels are Expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team – make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications. Skills Customer Relationships; Account Management; Communication; Strategic Prospecting; Relationship Selling Base pay is one part of the total rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under an applicable plan; most non‑sales positions are eligible for a bonus. Comcast also provides best‑in‑class benefits to eligible employees, tailored to help with physical, financial and emotional needs. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5‑7 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr