SLED Account Manager 3, Enterprise Direct Sales

Job Summary Responsible for the sale of Comcast Business Internet, Video, Voice, and advanced connectivity solutions to State, Local, and Education (SLED) customers. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with government agencies, municipalities, public safety organizations, K-12 school districts, higher education institutions, and other public sector entities within designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with key stakeholders and the broader community, and positions the Comcast brand as a trusted partner supporting mission outcomes, in keeping with Comcast’s touchstones. Has in-depth experience, knowledge, and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Core Responsibilities Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment. Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities. Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities. Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers. Renew customer contracts to protect and grow existing revenue streams. Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate. Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction. Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution. Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities. Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on-track. Develop a plan for any projects that are delayed. Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel. Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills Customer Relationships; Account Management; Identifying Sales Opportunities; Revenue; Sales Benefits Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + #J-18808-Ljbffr Comcast