Head of Operations & Business Management

Risen Line Solutions is a newly established technology-based company which focuses on delivering integrated robotics and AI-driven solutions to enhance security and operations in traditional environments. Risen Line Solutions is seeking a highly motivated Operations Manager to lead day-to-day execution as the company transitions into a standalone U.S.-based systems integration firm focused on robotics-enabled mailroom security solutions and other technology-integration solutions for industry application. This role is designed for a hands-on builder who will help transform Risen Line Solutions from an emerging initiative into a fully operational, scalable enterprise. Reporting to the President of Risen Line Solutions, as Operations Manager you will act as the central hub across all core functions—ensuring alignment between sales, marketing, technology development, service delivery, finance, and compliance, while actively building the operational infrastructure required for growth. Key responsibilities: 1. Day-to-Day Operations Execution Ensuring coordination across functional teams Execute operational plans, priorities, milestones and near-term deliverables Develop and maintain workflows, SOPs, and internal tracking systems Support rapid decision-making by organizing information, timelines, and dependencies 2. Cross-Functional Coordination (Primary Role) Act as the primary integrator across internal teams: Sales & Marketing Support the Sales and Marketing Team with proposal development, pricing inputs, and client engagement preparation Align sales pipeline with delivery readiness and operational capacity Technology Development Coordinate with engineering teams developing solutions and products Help translate technical outputs into deployment-ready solutions Service Delivery / Field Operations Support planning and execution of product installations, testing, and commissioning Assist in developing repeatable deployment playbooks Finance Assist the Finance Team with budgeting, tracking costs, and supporting financial reporting Monitor operational expenses and identify efficiencies Legal & Compliance Coordinate with the Legal and Compliance Team for contracts, documentation, and compliance requirements Support business setup activities during the spin-out process 3. Spin-Off Execution Support Support the business transition to an independent entity Help stand up operational systems (tools, processes, vendors, etc.) Coordinate across stakeholders to ensure continuity during the transition Assist with vendor onboarding, procurement setup, and contract tracking 4. Service Delivery & Systems Integration Support Assist in coordinating the deployment of integrated systems in client environments Support execution across the design → deploy → optimize lifecycle Help track installation schedules, milestones, and client deliverables Ensure consistency in delivery quality as deployments scale 5. Reporting & Tracking Maintain internal trackers for: Business operations Project schedules and deployments Sales pipeline vs. delivery readiness Prepare monthly executive summaries Identify risks, bottlenecks, and coordination gaps Qualifications to be successful in the role: Required 5+ years of experience in operations, project coordination, or business operations with college degree OR 10+ years of experience in operations, project coordination, or business operations without college degree. Experience working in fast-paced, growth-oriented environments Demonstrated ability to execute across multiple functional areas Strong organizational and problem-solving skills Ability to work across both technical and business teams High level of ownership, initiative, and follow-through Preferred Experience supporting: New business line launches or company growth phases Technology, engineering, or systems integration environments Familiarity with: Robotics, automation, or AI-enabled systems Exposure to: Proposal development, basic financial tracking, or O&M environments Core Competencies Execution-Oriented - Able to take direction and turn it into action quickly Highly Organized - Manages multiple workstreams without losing detail Proactive Problem Solver - Identifies issues early and drives resolution Quick Learner - Rapidly absorbs technical and operational concepts Cross-Functional Communicator - Bridges gaps between teams and disciplines Entrepreneurial Mindset - Comfortable building structure where none exists Success Metrics (First 6-12 Months) Established core operational workflows and trackers Supported a smooth spin-out transition to independent operations Improved coordination across sales, engineering, and delivery teams Contributed to successful deployment of initial client systems Enabled visibility through consistent executive reporting Helped create a foundation for repeatable service delivery