Outbound Marketing Specialist

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an Outbound Marketing Specialist, you will build relationships with guests through outbound phone calls and personalized email outreach, helping them plan memorable MGM Resorts experiences. Each day, you will review their guest portfolio, identify sales opportunities, book hotel reservations, maximize available offers, and recommend dining, entertainment, and special events. You will collaborate with property teams and business partners to deliver exceptional guest service while achieving individual and team sales goals. This fast-paced role is ideal for someone who enjoys connecting with people, providing personalized service, and driving results through relationship-building and sales. (KPI’s benchmarks are required every month) THE STARTING RATE: $23.41 per hour + commission eligible THE DAY-TO-DAY: Plan, develop, and implement comprehensive outbound marketing messages and offers across multiple channels, including email and phone, to drive customer trips Coordinate and develop engaging marketing messages and content that resonate with target audiences Utilize and provide outreach based on database insights from our customer relationship management (CRM) system Conduct high-volume outbound calls to prospective customers to market/sell our products/services and generate interest Develop customer relationships to personalize their experience Develop strong customer relationships to personalize their experience and provide exceptional guest service, ensuring satisfaction and loyalty Proactively reach out to and qualify new leads to drive repeat bookings Stay informed about the latest trends and tools in outbound marketing to continuously improve marketing and outbound sales performance Proactively ensure the cost-effective use of promotions and strategic customer reinvestment THE IDEAL CANDIDATE: Must be at least 21 years of age Must have a high school diploma or GED Prior relevant experience in telemarketing, sales, or a related customer service role. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at View email address on click.appcast.io We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.