Customer Experience Representative

Job Summary Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential. Job Description Key Responsibilities Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth Monitor and support on-time delivery, damage-free services, and accurate billing Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations Enter customer orders into the order management system to track loads and provide necessary information to operations teams Obtain and document approval for accessorial charges and spot rates for assigned customers Serve as a point of contact for customers regarding load updates and capacity availability Schedule Options Friday through Monday 5pm to 3am Monday through Friday 4pm to 12am Monday through Friday 10pm to 6am Friday through Monday 7am to 5pm Friday through Monday 6am to 4pm Qualifications Minimum Qualifications Bachelor's Degree OR High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience Preferred Qualifications Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to adjust to new or changing assignments and processes Ability to maintain composure under pressure Ability to manage multiple priorities Ability to maintain professionalism while dealing with difficult individuals Sales focused Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset This position is not eligible for employment-based sponsorship. Compensation Factors which may affect starting pay within this range may include skills, education,experience, geography, and other qualifications of the successful candidate. This position may beeligible forannual bonus and incentives based on profitability or volumes in accordance with the terms of theCompany's bonusand incentive plans, as applicable and in effect from time to time. The Company offers the following benefits for full-time positions, subject to applicableeligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, visionbenefit,401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time offcommensuratewith tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidaysannually. Education Bachelors: Transportation Logistics, Bachelors: Business Administration/Management, GED (Required), High School (Required) Work Experience Customer Service/Account Manager, Sales Job Opening ID 00638693 Customer Experience Representative (Evergreen) (Open) This job description has been designed to indicate the general nature and level of work performed byemployees within this classification. It is not designed to contain or be interpreted as a comprehensiveinventory of all duties, responsibilities and qualifications required of employees assigned to this job.To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equalemployment opportunity without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, persons with disabilities, protected veterans or other bases byapplicable law. About Us Better benefits, clear career paths and a people-first culture, because we are Driven for You. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics,offering exciting career opportunities both at corporate and at field locations across the country.There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career. Better benefits, clear career paths and a people-first culture, because we are Driven for You. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics,offering exciting career opportunities both at corporate and at field locations across the country.There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career. Why J.B. Hunt? J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. Thecareer possibilities and benefits of working at J.B. Hunt are endless. From competitive salary andbenefits packages, to defined career paths and growth opportunities, we take care of our people andtakegreat pride in our efforts to build and sustain an inclusive workplace for all employees. What are we looking for? J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels tojoinour team. We offer full-time, entry level, professional and management opportunities across alldepartments. Whether you are fresh out of school or bring years of industry experience, a role atJ.B. Hunt could take your career to the next level. #J-18808-Ljbffr