Office Assistant

Job Description

Job Description

Mike & Mike Services, Inc. is looking for a dependable, organized, and motivated Office Assistant to join our team!

We are a busy electrical contracting company seeking someone to assist with daily office operations, primarily supporting our service department. This position involves communicating with customers, entering and updating service jobs, following up on outstanding invoices, and helping keep daily operations running smoothly.

The ideal candidate is friendly, detail-oriented, comfortable handling multiple responsibilities, and willing to take initiative. While previous office experience is helpful, we value reliability, a positive attitude, and a willingness to learn.

Responsibilities

• Answer incoming phone calls, assist customers, and direct calls as needed.
• Enter new service calls, jobs, and customer information into ServiceTrade.
• Assist with scheduling and dispatching service technicians as needed; training will be provided.
• Contact customers regarding outstanding invoices, payment reminders, and collections.
• Assist with customer billing questions, payment processing, and account follow-ups.
• Maintain accurate customer records, job information, and service documentation.
• Communicate with the Service Manager, technicians, and office staff regarding service requests and job updates.
• Assist with data entry, filing, and general office organization.
• Provide additional administrative support as needed.

Qualifications

• Previous office, administrative, or customer service experience preferred, but not required.
• Strong communication skills and a friendly, professional phone manner.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and follow through on assigned tasks.
• Comfortable using computers, entering information accurately, and learning new software.
• Willingness to make customer follow-up and collection calls.
• Ability to work independently while also being part of a team.
• Experience with Microsoft Office, ServiceTrade, QuickBooks, or similar programs is a plus.
• Experience in electrical contracting, construction, or a service-related industry is helpful but not required.

What We're Looking For

We're looking for someone who is reliable, takes pride in their work, and is willing to learn and grow with our team. Our office stays busy, so being organized, flexible, and able to handle a variety of tasks is important.

We're happy to train the right person and are looking for someone who can learn our processes, take ownership of their responsibilities, and become a dependable part of our office team.

If you're a motivated team player who enjoys helping customers and staying busy, we'd love to hear from you!

Apply today to join Mike & Mike Services, Inc.!