Front Office Coordinator

Job Description

Job Description

Description: Description Grungo Law is seeking a professional, personable, and highly organized Front Office Coordinator for our Cherry Hill office. As the first voice and face of our firm, you play a critical role in shaping the client experience from the very first interaction. In addition to a competitive salary and benefits upon eligibility, we offer our most important benefit: a values-based culture built on Family First, Honesty, Communication, Continuous Improvement, and Community.

Job Duties • Answer every incoming call on the first ring with professionalism and warmth, with no screening and no exceptions. • Handle calls back-to-back at a steady pace so that calls are answered at the front desk and not routed to backup coverage. • Capture the caller's name, callback number, and reason for calling, and enter all messages in the case management system without delay. • Follow the firm's transfer script at all times. • Treat any visible, unassigned receptionist task as your own. • Offer help to teammates proactively. • Staff the front desk continuously during business hours, ensuring coverage is arranged in advance for any absence beyond a scheduled break. • Handle mail, faxes, deliveries, checks, and supplies without prompting. • Keep the lobby, front glass, and conference rooms clean and presentable throughout the day. • Manage the “XO Log”. • Keep inventory organized and fully stocked. • Review attorney calendars first thing in the morning, again at midday, and monitor for changes throughout the day. • Own coordination of conference rooms. • Greet all visitors by name, notify the appropriate staff immediately upon arrival, and thank everyone as they leave. Requirements:

Qualifications • Prior experience in a receptionist, front desk, or customer-facing role is required. • Bilingual (English & Spanish) is required. • Notary Public certification (may be obtained post-hiring). • Exceptional phone presence and verbal communication skills. • Strong organizational skills with the ability to manage multiple tasks simultaneously without losing focus. • Proficiency in Microsoft Outlook; ability to learn firm-specific software. • Professional, polished, and welcoming demeanor at all times. • Reliable attendance and punctuality are essential functions of this position.

Preferred Qualifications Prior experience in a law firm or professional services environment is strongly preferred.