ServiceNow CMDB Analyst

Technology Business Systems Consultant 3 - Contingent

Our client, a leading organization in the technology and business services sector, is seeking a Technology Business Systems Consultant 3 - Contingent to join their team. As a Technology Business Systems Consultant 3 - Contingent, you will be part of the Service Asset and Configuration Management team supporting enterprise-wide IT asset management and configuration practices. The ideal candidate will demonstrate strong organizational skills, proactive problem-solving, and excellent communication abilities, which will align successfully in the organization.

Location: Charlotte, NC (preferred) and Chandler, AZ; this role is on-site with a hybrid schedule (3 days per week on-site).

What's the Job?

• Lead and monitor complex ServiceNow CMDB/AMDB integrations, ensuring data accuracy and system health.
• Research, troubleshoot, and resolve data transfer issues across multiple integrations.
• Collaborate with business partners to develop and maintain data sharing agreements and governance processes.
• Participate in Agile Jira processes, including validation, incident management, and enhancement requests.
• Drive continuous improvement initiatives for CMDB strategies, automation, and best practices.

What's Needed?

• 5+ years of experience in business systems data and design, including work, military, or education background.
• 3+ years of Configuration Management Database (CMDB) experience, specifically with ServiceNow and CSDM.
• Broad IT infrastructure knowledge and project management skills.
• Highly organized, self-starting, with the ability to prioritize effectively.
• Strong troubleshooting skills and experience monitoring integrations and system health dashboards.

What's in it for me?

• Opportunity to work on impactful, enterprise-wide technology initiatives.
• Engagement with innovative ServiceNow solutions and automation strategies.
• Collaborative team environment supporting professional growth.
• Hybrid work schedule promoting work-life balance.
• Potential for role conversion based on performance and organizational needs.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.