Customer Support Supervisor

We are hiring for: Direct Support Supervisor BH/PAHrtners Deaf Services/FT Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems. Job Responsibilities: Manages residential homes/facilities as assigned Supervises and coordinates activities of Direct Support Employees Works assigned time in the residential home/facility Resolve employee issues and conduct performance reviews Ensure employees meet training requirements and attend required events Provide after-hours and on-call coverage as part of the direct care rotation Monitoring and providing feedback to employees in interactions and relationships with the people supported Ensures that people supported have a clean and maintained home and yard Responsible for helping to implement services and supports that will assist the people we support achieve personal goals and desired outcomes as identified through an Individual Support Plan. Carry out the responsibilities of a Direct Support Professional All other duties as assigned Responsible for direct supervision of two or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, recommendations for hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding, motivating, and promoting team performance; addressing complaints and resolving problems. Job Requirements: High School Diploma or G.E.D required, Associate Degree in a health related area; or two years' experience in a health related field preferred One year of experience working with individuals with developmental and intellectual disabilities Flexible schedule and availability to provide on-call coverage as needed Provide CPR after certification Ability to pass a background check and drug screen Valid driver's license CPR, first aid, NCI and/or MedTech certification, a plus Pre-employment screening: Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) Drug testing Education verification and other credentialing based on position requirements. Proof of employment history or references (if required) Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: Payactiv: early access to the money you've earned from hours you've already worked, before payday! Employee perks and discount program: to help you save money! Paid Time Off (full-time employees only) Health/Insurance (full-time employees only) 401(k) retirement savings program Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees) Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you share our passion, there is a place for you at RHA Health Services. From inpatient care to community-based services, from in-home support to facilities of all sizes, RHA offers a range of settings where you can apply your unique skillset. Many of our employees also experience opportunities for career growth and continued education. RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care. At RHA, we believe we all deserve the chance to live our best possible lives. We want you to join our team of compassionate professionals. To learn more, visit rhahealth.org or email us at View email address on click.appcast.io. RHA Health Services - Where Compassion Meets Career. #J-18808-Ljbffr