Client Services Supervisor

Client Services SupervisorPrestonwood Pregnancy Center - Richardson, TX 75080OverviewPosition Type Full-Time Education Level College Preferred Category Admin - ClericalDescriptionProvides services to clients of the Prestonwood Pregnancy Center ("PPC").Responsibilities:Teach, train, and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their PPC experienceOffer support services to clients in crisis situations through PPC's available resourcesManage crisis pregnancy clients through emergency situations by using outside resources such as Health & Human Services advocate site, hospitals, adoption agencies, etc.Recognize and respond to situations which require reporting to local police and/or Child Protective ServicesRecognize, acknowledge, and reward volunteers through various methods to build strong and secure relationshipsTeach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up, including celebrating important dates, being there during crisis situations, etc.Ensure sufficient number of volunteers are available and scheduled to meet with clientsModel excellence in all areasProvide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPCMeet with clients as needed and provide Biblical and social service guidance as neededEnsure a consistent stock of marketing, educational, and informational supplies for Client ServicesCreate and maintain class schedules for clientsPlan appropriate PPC education opportunities, including scheduling, leading, teaching, and trainingProvide information, feedback, and suggestions to the Director of Client Services to enhance client experienceOther duties as assignedQualificationsRequirements:Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching ministryPro-life in word and pro-love in actionBilingual (English/Spanish) communication skills oral and written a plusAbility to work independently and maintain a high degree of confidentialityExperience in counseling those in crisis situationsExperience working as a volunteer in a counseling setting helpfulExperience working with or directing volunteers helpfulStrong communication skills, both written and oralIntermediate to advanced skills with Microsoft Office productsAbility to work a Monday-Friday schedule with flexibility to include approximately one evening per week, one Saturday per month, and PPC scheduled eventsAbility to work at a desk with a computer screen for extended periods of time, occasionally perform physical activities that require moving one's whole body, such as walking, stooping, pushing/pulling a cart, and lifting up to 10 pounds without assistance