Paclease Service Office Assistant

Are you looking for an opportunity to join an industry leader with a strong foundation of success? Kenworth Sales Company was recently awarded the 2020 Dealer of the Year award and after 75 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 31 locations with over 1200 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. 

JOB SUMMARY

• Dispatch / Maintain Repair Orders (RO’s) to technicians as per customer need
and technician availability and capability.

• -Assure that all information relating to work orders is correct and current. (This
includes the following: Unit Number, Mileage, Warranty Information, Estimated
Repair Times, and VIN Numbers being checked to ensure accuracy.)

• -Assist in check in/out of rental units. To include vehicle inspections, collecting
fuel receipts, trip records, etc. as requested by the Rental Manager.

• -Work closely with all other departments in the Paclease operation and assist in
any way possible.

DUTIES AND RESPONSIBILITIES

• Opening work orders, searching Service Information Record (and Pac Lease
Warranty Matrix) for open warranty campaigns, technical information
bulletins, or manufacturer recalls. Completing fields for estimated repair
time, mileage, and Managed Maintenance (MM) codes upon opening of repair
order.

• Greet customers when they bring a truck in for repairs, or service. Provide communication between customer and Paclease Tech. 

• Notifying technician of assigned job duties, warranty availability, and
customer initial request for service.

• Upon completion of repairs, will ensure that warranty parts have been tagged,
Service Technician story is completed, and that story is complete. Service
Technician narratives will include the customer complaint, cause, and correction
needed to perform repairs.

• Assure that all customer damage and re-billable items are photographed and
attached to Repair Order. Split bill to correct customer accounts and verify
accuracy of Service Technician narrative and repair performed.

QUALIFICATIONS

Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Organizational and time management skills a must. Exceptional phone and Customer service skills required. Appearance must meet the company image and requirements.

WORKING CONDITIONS

Part of this position is physically demanding. May require lifting up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials. Must climb in and out of customer’s vehicles to record information. The other part of this position will require deskwork, including use of computer video monitor, telephone, ten-key calculator and completing paperwork. Must wear a dealership uniform.

BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.