Executive Housekeeper

Job Description

Job Description

Executive Housekeeper

Hyatt Place Mount Pleasant Towne Centre
Mount Pleasant, South Carolina

Salary: Competitive Based on Experience

Ideal for an experienced Housekeeping Supervisor, Assistant Executive Housekeeper, or Executive Housekeeper looking to grow their leadership career.

About Us

Hyatt Place Mount Pleasant Towne Centre is a 92-room hotel located in the heart of Mount Pleasant, South Carolina, just minutes from historic Charleston, area beaches, and some of the region's top shopping, dining, and entertainment destinations.

We are seeking a motivated, hands-on hospitality professional who is passionate about cleanliness, team development, operational excellence, and guest satisfaction. This position offers the opportunity to lead one of the hotel's most important departments while developing leadership, financial management, and operational expertise.

Position Summary

The Executive Housekeeper is responsible for leading all housekeeping operations, including guest rooms, public areas, laundry operations, inventory management, quality assurance, and team development. This individual plays a critical role in ensuring exceptional cleanliness standards, guest satisfaction, and overall hotel performance.

The ideal candidate is a servant leader who leads by example, maintains high standards, and is committed to creating an environment where both guests and associates can thrive.

Essential Functions

Department Leadership

Lead, supervise, train, and develop the housekeeping team.
Recruit, interview, onboard, and coach housekeeping associates.
Create daily room assignments and staffing plans based on occupancy and business needs.
Foster a culture centered around teamwork, accountability, professionalism, and service excellence.
Promote a positive work environment focused on associate engagement and retention.

Quality Assurance & Guest Experience

Ensure all guestrooms and public spaces meet Hyatt brand standards and hotel cleanliness expectations.
Conduct routine inspections of guestrooms, public areas, and back-of-house spaces.
Monitor guest feedback, cleanliness scores, online reviews, and brand metrics.
Respond to guest concerns promptly and effectively through service recovery.
Identify opportunities to continuously improve cleanliness and guest satisfaction.

Operations Management

Oversee daily housekeeping and laundry operations.
Manage inventory levels for linens, terry, guest supplies, and cleaning products.
Maintain housekeeping equipment and coordinate repairs as needed.
Partner with Front Office and Engineering teams to ensure efficient room turnover and communication.
Ensure all housekeeping procedures and documentation are completed accurately.

Financial Management

Manage departmental labor scheduling and productivity.
Monitor departmental expenses and supply usage.
Assist with budgeting, forecasting, and monthly financial reviews.
Identify opportunities to improve efficiency while maintaining quality standards.
Support overall hotel profitability through effective department management.

Safety & Compliance

Ensure compliance with Hyatt brand standards, company policies, OSHA requirements, and safety regulations.
Maintain proper chemical handling and storage procedures.
Promote a safe work environment and ensure associates follow established safety practices.
Support hotel quality assurance inspections and operational audits.

Qualifications

Required Qualifications

Minimum of two years of housekeeping leadership experience in a hotel environment.
Previous supervisory or management experience.
Strong communication, leadership, and organizational skills.
Ability to effectively lead and motivate teams.
Strong attention to detail and commitment to quality.
Proficiency with Microsoft Office applications.
Ability to work a flexible schedule including weekends and holidays as business demands require.

Preferred Qualifications

Previous Executive Housekeeper experience.
Hyatt experience.
Experience with labor management, scheduling, inventory control, and budgeting.
Experience preparing for and participating in hotel quality assurance inspections.
Bilingual (English/Spanish) is a plus.

What Success Looks Like

The successful candidate will:

Lead with integrity and professionalism.
Build strong relationships with associates and guests.
Drive operational consistency and accountability.
Maintain exceptional cleanliness and presentation standards.
Develop and retain a high-performing housekeeping team.
Support a culture of excellence and continuous improvement.

Benefits

Medical, Dental, and Vision Insurance
Paid Time Off
401(k) Plan
Hyatt Employee Travel Discounts Worldwide
Professional Development Opportunities
Leadership Growth and Advancement Potential
Exposure to Hotel Operations, Financial Management, and Department Leadership

Join Our Team

If you're ready to take the next step in your hospitality leadership career and lead a department that has a direct impact on every guest experience, we encourage you to apply today.

Hyatt Place Mount Pleasant Towne Centre is an Equal Opportunity Employer committed to creating an inclusive and welcoming workplace for all associates.