Supervisor, Retail

Supervisor - Retail

The Supervisor - Retail is responsible for assisting with the planning and direction of the Retail operations, including all related management functions with the end result of a positive guest experience.

Essential duties include, but are not limited to:

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Performs all other related and compatible duties as assigned.

Qualifications:

• High School diploma, GED, or equivalent required
• A four-year degree in Management is preferred. In addition, one (1) to three (3) years of Retail experience is required, or an equivalent combination of education and experience
• Oversees daily work assignments of Retail staff
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Must be able to effectively coach and counsel employees
• Must possess excellent organizational, communication and multi-tasking skills
• Must have good strong computer skills to include MS Word and Excel. Stratten Warren and Infogenesis experience is highly desired
• Must be able to work nights, weekends, and holidays as needed.

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting and the front of house & back of house of the restaurant. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).