CUSTOMER SERVICE

Customer Service / Sales Associate

Employer: Auto Fit USA LLC

Department: Sales

Reports To: Sales Manager

Customer Service Duties and Responsibilities:

• Providing a superior customer service experience to all walk-in contact and phone contact customers
• Generates and develops new business to meet specified production goals.
• Maintains and nurtures existing client relationships.
• Responds to all inquiries and requests in a timely and professional manner.
• Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
• Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
• Performs other related duties as assigned by management.
• Accurately process customer orders, returns, and exchanges using the company's POS and sales systems.
• Assist in maintaining an organized, clean, and welcoming sales floor environment.
• Support and collaborate with fellow sales associates and warehouse staff to ensure smooth customer transactions.

Customer Service Qualifications:

• High School Diploma/GED equivalent required.
• Bilingual, in English, and Spanish.
• Customer service background.
• Prior automotive experience and knowledge of automotive parts preferred.
• Must be a self-starter and proactive.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Strong organizational skills; able to manage priorities and workflow.
• Proficient in Microsoft Office.

Customer Service Training & Development:

• Participate in periodic product knowledge or customer service training as assigned.
• Support the onboarding and training of new employees when delegated by management.
• Maintain a continuous learning mindset to improve sales performance and customer satisfaction.

Customer Service Physical Demands and Work Environment:

• Occasionally required to stand and walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually utilize visual acuity to use a keyboard
• Occasionally required to lift/push/carry items up to 50 pounds

Customer Service Job Type:

• Full-time
• Commission

Customer Service Schedule:

• Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
• Require working some Saturdays.

Customer Service Pay:

• Hourly wage and commission

Customer Service Benefits:

• Dental, Medical, & Vision Insurance
• Short & Long Term Disability Insurance
• Accidental, Critical Illness, & Hospital Indemnity Insurance
• Term Life Insurance
• 401K
• Paid Time Off
• Employee Discount