Operations Coordinator

Operations Coordinator

The Operations Coordinator supports the Client Operations Manager and/or the Client Engagement Manager by setting up and maintaining client projects from initial build through closeout. This role coordinates project requirements, loads work into internal systems, monitors field execution, prepares status and performance reporting, and supports accurate, on-time invoicing.

Responsibilities:

• Compile and validate store, target, and product lists to support accurate project scope and execution.
• Obtain and document project billing codes and fulfillment identification numbers; confirm charge structure and client requirements.
• Create and publish project documentation (instructions, timelines, deliverables) and coordinate training/briefings for Field Support teams.
• Partner with Quality Assurance to define standards, validate readiness, and ensure quality execution outcomes.

Pre-Work Setup:

• Load projects into 360 according to established rules, timelines, and client requirements; confirm fields, locations, and scope are accurate prior to release.
• Monitor field execution, troubleshoot issues, and take appropriate action to ensure high-quality work is completed on time.
• Communicate clearly (verbal and written) with field associates and internal stakeholders to resolve questions and align on expectations.
• Pull and analyze project reports from internal systems; summarize status, risks, and trends for internal review.
• Other duties may be assigned as needed to meet business requirements.

Qualifications:

• Associate or bachelor's degree in business, operations, or a related field— or equivalent hands-on administrative or operational experience.
• Communication skills (written and verbal) with the ability to communicate clearly and effectively with internal teams and management.
• Interpersonal skills: ability to build and maintain productive working relationships across teams.
• Ability to manage multiple priorities under tight deadlines in a fast-paced environment.

Acosta is a part of Acosta Group – a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do – it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates.