Automotive Service Advisor

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. Ford Certification is a plus.ResponsibilitiesSchedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems.Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations.Ensures that required documentation is complete and is in compliance with regulations and standards.Complies with and enforces all safety policies and procedures.Attends all staff meetings, training, and educational classes as required.Helps educate/train new staff members.Performs other duties as assigned.QualificationsHigh school diploma or GED required.One year of dealer-level or large facility experience preferred.Broad scope of automotive mechanical/electrical knowledgeNeat, clean, and professional appearancePleasant/friendly demeanor and an outgoing personalityHighly professional and dependableExcellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.Excellent interpersonal skills to interact professionally with customers, vendors, and staff.Unrestricted driver's license and clean driving recordAble to drive both automatic and standard transmission vehicles.Basic computer and internet skillsExcellent Benefits Include:Health Insurance with Employer ContributionCompany Paid Life Insurance401k with Employer MatchDental and Vision InsuranceShort and Long Term Disability InsuranceHospitalization InsuranceEmployee Assistance ProgramPaid HolidaysPaid Vacation #J-18808-Ljbffr Bill Currie Ford Inc