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Senior Incident & Problem Manager, ITSM & Resilience

NMC2

A tech-driven cloud infrastructure firm in Dallas is seeking an Incident & Problem Manager to oversee incident management practices. This role requires strong IT Service Management background, with 5+ years of experience in high-availability environments. You'll lead incident response efforts, conduct root cause analysis, and manage ITSM processes effectively. Ideal candidates will have a Bachelor's Degree and experience with Jira Service Management. This is a critical role to enhance service reliability and operational maturity. #J-18808-Ljbffr NMC2

Vacancy posted 5 days ago
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