Manager HR Systems

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

SUMMARY

The Manager, HR Systems is responsible for reviewing current processes and standards across all HR information systems and ensuring their optimal utilization to support evolving business needs. This role oversees the maintenance and processing of employee records in downstream systems and supports the research, testing, implementation, and ongoing enhancement of new and upgraded HR technologies. The role leads projects and partners with the Director, HR Data and Systems to develop strategic plans and priorities for the HRIS roadmap. Additionally, the role supports the implementation and administration of HR information systems and helps define and drive the local digitalization, automation, and HR technology agenda in alignment with the global HRIS roadmap. Essential Duties and Responsibilities Provides support and oversight to maintain the optimal performance of the organization's HR information systems, including database management, system administration, configuration, maintenance, upgrades, and enhancements to applications, systems, and modules. In collaboration with the Director, HR Data and Systems, leads projects related to HR systems. Partners with the Director, HR Data and Systems to ensure HR systems and software are properly implemented, maintained, and enhanced to meet evolving business and technology needs. Analyzes business requirements, identifies system requirements, and helps ensure the integrity of HR databases, files, tables, and reporting structures. Establishes and maintains controls, standards, and processes that support HR data accuracy, integrity, consistency, and governance across HR systems and interfaces. Oversee HR system interfaces, integrations, and vendor file feeds, coordinating issue resolution, testing, monitoring, and enhancements with internal and external partners. Identifies and leads opportunities to digitalize, automate, and streamline HR processes through HR technology, workflow automation, system enhancements, and other digital solutions. Assists with the design, development, testing, and deployment of new or modified system functionality. Serves as a primary point of contact for HR system vendors to identify, troubleshoot, and resolve system-related issues. Prepares timely and actionable analyses, forecasts, and recommendations to support assigned projects and business objectives. Proactively identifies issues, recommends solutions, and drives continuous improvement to enhance operational effectiveness. Provides education, technical support, troubleshooting, and guidance to HR users and stakeholders. Serves as a liaison between HR, Information Technology, external vendors, and other stakeholders on HR systems design, implementation, integration, upgrades, and enhancement projects. Helps ensure HR systems and the local digital strategy remain aligned with the global HRIS roadmap and technology direction. Collaborates with HR functions to identify opportunities to better leverage HR information systems and enhance HR data quality, governance, reporting, analytics, and insights. Supports change management activities, including stakeholder engagement, communications, training, implementation, and transition of solutions to business owners. Lead cross-functional project teams and coordinate internal and external resources to deliver HR technology initiatives, system enhancements, and process improvements. Performs other duties and projects, as assigned.

EDUCATION & EXPERIENCE

Bachelor's degree in Information Systems, Business Administration, Technology, or a related field preferred; equivalent combination of education and relevant experience considered. 5-7 years of progressive experience in HR systems. Experience with Oracle or other HR systems required. Expertise in implementation of new projects related to Oracle and HR systems. Experience working with HR system integrations, data interfaces, vendors, and third-party platforms preferred. Experience in managing projects.

SKILLS AND QUALIFICATIONS

Strong proficiency in HR information systems, reporting, and data management Demonstrated analytical, critical thinking, and problem-solving skills, with the ability to analyze, interpret, and leverage data and metrics to support business decisions. Ability to apply fact-based decision-making, sound judgment, and reasoning to identify issues, evaluate alternatives, and recommend effective solutions. Ability to support and lead HR technology and business projects, with a willingness to work at both strategic and detailed levels to achieve objectives. Excellent verbal and written communication, customer service, and interpersonal skills, with the ability to build effective relationships across all levels of the organization. Strong organizational and project management skills, with the ability to plan, prioritize, coordinate, and integrate resources to successfully deliver programs, projects, and business outcomes that meet stakeholder needs. Solid understanding of business principles and operational drivers, with the ability to translate business requirements into effective HR technology solutions. Demonstrated ability to take a pragmatic and solution-oriented approach to challenges by identifying practical, innovative, and sustainable solutions while considering business impacts. Ability to maintain confidentiality and exercise a high degree of professionalism, discretion, and integrity when handling sensitive information. Strong business acumen and the ability to communicate complex information clearly and effectively to both technical and non-technical audiences. Advanced proficiency in Microsoft Excel and PowerPoint, including data analysis, reporting, and presentation development. Ability to lead cross-functional teams, influence stakeholders, and effectively manage team members and project resources. Excellent judgment, relationship management, and conflict resolution skills.

PHYSICAL DEMANDS

Regular sitting at workstation for 25 – 75% of the work shift. Frequent standing and walking. Travel required ( As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home. Benefits Competitive Pay Bonus Programs Retirement Savings - 401k with company match Medical, Dental, Vision, Well-being programs FSA/HSA availability Tuition Reimbursement Paid Time Off including vacation and sick time Company Paid Holidays and Floating Holidays Paid Parental Leave Employee Discount Program Employee Assistance & Work Life Program Short Term and Long-Term Disability Life Insurance Annual Salary per location is listed below US 2=$85,950-$125,000=AL, AR, AZ, ID, IN, ME, MO, MS, NE, NH, NM, OH, OK, SC, TN, WV US 3= $94,575-$130,000=CO, CT, DC, FL, GA, IA, KS, KY, MI, MN, NC, NV, OR, PA, TX, UT, VA, WI US 4= $98,775-$135,000=DE, IL, MD, RI, WA US 5= $103,125-$140,000=CA, MA, NJ, NY This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. To be considered for this role, applicants must be legally authorized to work in the United States and not require employer sponsored work authorization now or in the future. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience. Equal Opportunity Employer - Veterans/Disability #J-18808-Ljbffr DHL eCommerce