Automotive Service Dispatcher

Job Title

Assign repair orders to technicians based on skill level, experience, certifications, and current workload

Monitor technician productivity and maintain a balanced workflow

Prioritize customer waiters, appointments, warranty repairs, and emergency repairs

Coordinate with Service Advisors regarding repair status and estimated completion times

Monitor shop capacity and adjust work assignments as needed

Ensure repair orders are dispatched accurately and efficiently

Track technician hours, efficiency, productivity

Work with the parts department to minimize delays caused by unavailable parts

Maintain communication between technicians, advisors, and management

Review repair orders for completeness before dispatching

Maintain a clean, organized, and safe work environment

Follow dealership policies and manufacturer guidelines

Qualifications

High school diploma or GED required

Previous automotive dealership service experience preferred

Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable

Strong understanding of automotive repair processes

Knowledge of warranty and customer pay repair procedures

Strong communication and interpersonal abilities

Ability to work effectively in a fast-paced environment

Basic computer proficiency and experience with dealer management systems

Benefits

Competitive salary

Medical and dental insurance

Paid time off

401K

Employee vehicle purchase program

Paid training and career development opportunities

Key Performance Indicators

Technician productivity

Technician efficiency

Repair order cycle time

Customer satisfaction

On-time repair completion

Effective shop utilization

Reduced comeback rate

Warranty compliance