Human Services Assistant - Family Investment - Non-Merit

Salary: $22.29 - $32.40 Hourly
Location : Government Center at Drumcastle, 6401 York Road, Towson, MD
Job Type: NON-MERIT
Job Number: NM.103 05-26
Department: HHS/FAMILY INVESTMENT DIVISION
Opening Date: 05/14/2026
Closing Date: Continuous

Regular Schedule: 34 hours per week
A Non-Merit vacancy exists in the Department of Health and Human Services, Family Investment Division.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

All interested candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.
Note : Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You must attach your transcript(s), certification(s) and license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Job Purpose
Under close supervision, determines eligibility of applicants for various programs and services in areas such as public or mental health, social services, and aging; and assists Human Services Associates and other professionals with case management.

Essential Job Duties

• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other services according to established guidelines.
• Explains program policies and procedures to clients.
• Assists clients and others in obtaining supportive information as required and contacts other agencies to verify information.
• Assists in placing clients into other programs.
• Computes dollar amounts of grants for clients based on established guidelines.
• Initiates procedures to grant, modify, deny or terminate clients' participation in program.
• Regularly reviews clients' activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports.

Examples of Other Duties:

• Assists walk-in clients and answers telephone inquiries.
• May conduct home visits to obtain or verify information.
• Performs other related duties as assigned.

NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.

Qualifications
Required Qualifications
Graduation from an accredited college or university with an associate in arts degree in a social science or behavioral science.

Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year-for-year basis up to a maximum of two years for the required education.

Knowledge, Skills, and Abilities (Entry Level)

• Basic knowledge of interviewing techniques.
• Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division.
• Writing skill necessary to complete simple application forms and reports.
• Ability to obtain information from clients and to compile information into case records.
• Ability to communicate orally. Ability to establish and maintain effective working relationships with others.
• Ability to understand Federal, State, and local regulations, program policies and procedures, to apply them to specific client situations, and to compute the amounts of grants to clients.
• Ability to maintain detailed and accurate records and to prepare summary reports.
• Ability to use a computer to enter, update, or retrieve information.

Knowledge, Skills, and Abilities (Full Performance)

• Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs.
• Knowledge of community services and other agency programs for referral.
• Knowledge of County and departmental rules, regulations, policies, and procedures relating to the performance of duties.
• Skill in obtaining information from clients and applying program requirements to determine eligibility.
• Skill in computing amounts of grants. Skill in maintaining accurate records and preparing summary reports.
• Ability to assist human services professionals with case management.
• Ability to perform basic assessment of client needs for referral purposes.
• Ability to recognize clients in crisis and take appropriate action.
• Ability to maintain client confidentiality.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ()

Mail or deliver documents to:
ATTN: Human Services Assistant - Family Investment
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You must attach your transcript(s), certification(s) and license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Physical and Environmental Conditions
These positions are essentially sedentary with occasional walking, lifting, or other restricted physical activity.

Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.
Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer
Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace
All Baltimore County offices are smoke free.

Drug free workplace
Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance
General Increases - Cost of living increases and adjustments may be granted as legislated.
Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program
Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance
Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts
Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance
Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement
Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.

Paid Leave
Paid benefits listed below vary depending upon the Classification.

Sick Leave
Vacation Leave
Personal Leave
Holidays
Bereavement Leave
Jury Leave
Military Leave

Baltimore County Employees Federal Credit Union
Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit
Payroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance
70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred Compensation
Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer
This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.
01


The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.

• I have read and acknowledge the above instructions.

02


Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

• I have read and acknowledge the above statement.

03


Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government?Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore County's court systems or Baltimore County Community College and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.

• Yes
• No

04


Select the type of driver's license you currently hold. Be sure you have provided your driver's license number, class and state in the previous section of this application.

• Commercial Driver's License equivalent to Commercial, Class A Maryland Driver's License.
• Commercial Driver's License equivalent to Commercial, Class B Maryland Driver's License.
• Commercial Driver's License equivalent to a Commercial Class C Maryland Driver's License with a Passenger Endorsement.
• Non-Commercial Driver's License equivalent to a Non-Commercial, Class C Maryland Driver's License.
• Provisional Non-Commercial Driver's License equivalent to a Provisional Non-Commercial, Class C Maryland Driver's License.
• Driver's License Learners Permit
• I do not have a driver's license.

05


The position you are applying for requires proof of education and/or licenses beyond high school in order to qualify. You must submit this proof as instructed on the job posting. If you do not submit the transcript(s) or license(s) by the closing date, your application will not be considered further.

• I have read and acknowledge the above instructions.

06


Select the option that best describes your level of education and experience.

• Masters' degree in a social or behavioral science.
• Bachelors' degree in a social or behavioral science.
• Associate's degree in a social or behavioral science.
• High school plus at least 2 years' experience in individual, group or family counseling, or in intake and referral work.
• I do not meet the minimum requirements for this position.

07


Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. If you do not have experience as described in the previous question, respond by entering N/A in the space below.
08



Software Select the software and/or other systems with which you have specific education and/or experience.

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Publisher
• Outlook
• Other software applications
• WORKS
• CARES
• MABS
• I have no experience in any of the listed software applications.

09


Do you have experience handling sensitive and confidential client information?

• Yes
• No

10


These positions are essentially sedentary with occasional walking, lifting, or other restricted physical activity. Are you willing and able to accept this condition of employment?

• Yes
• No

11


Are you willing to work in a position that requires travel between work sites using your personal transportation? A mileage allowance, set by Baltimore County Policy, shall be paid to County employees who use their privately-owned vehicles for official County travel necessary to carry out the required or authorized duties of their positions.

• Yes, I am willing to accept these conditions of employment.
• No, I am not willing to accept these conditions of employment and therefore I understand I will not be considered for this position with Baltimore County Government.

12


I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information visit click on the "career seekers" link, and follow the prompts.

• I have read and acknowledge the above instructions.

Required Question