Communications Specialist

Communications Specialist Location: Arlington, Virginia, United States (US-VA) We are looking for a Communications Specialist to manage strategic communication within our Business Relationship Management team, supporting the IT Customer Excellence Liaison (ICEL) program. Key Responsibilities Develop and execute communication strategies to promote IT services and capabilities. Craft clear, concise, and engaging messaging aligned with organizational goals and values. Utilize diverse communication channels (email, newsletters, intranet, and more) to reach stakeholders effectively. Collaborate with IT teams and business units to ensure accurate and timely dissemination of information. Provide mission awareness data and reporting to enhance stakeholder engagement and transparency. Identify gaps in communication processes and recommend improvements to templates, workflows, and messaging standards. ICEL Program Support Partner with government‑appointed ICELs to track IT department requests and ensure timely follow‑up and resolution. Support communication flow between ICELs, IT teams, and leadership to maintain alignment and visibility into ongoing issues. Monitor and document escalations, ensuring they are routed appropriately and communicated clearly to stakeholders. Maintain organized records and status updates to help ICELs manage priorities and drive customer excellence across supported organizations. Required Skills & Qualifications Minimum 5 years’ experience supporting communications roles and responsibilities as described. Ability to obtain/maintain a Public Trust clearance. Preferred Qualifications Strong written and verbal communication skills with the ability to craft strategic messaging. Attention to detail ensuring accuracy, clarity, and consistency in all communications and tracking activities. Collaboration skills working with cross‑functional teams, government stakeholders, and technical teams. Organizational skills to manage multiple concurrent requests, deadlines, and communication flows. Experience supporting liaison or customer advocacy programs. Knowledge of ITIL principles and IT service management processes. Familiarity with performance metrics, customer satisfaction monitoring, and stakeholder engagement strategies. Compensation and Benefits The starting pay range for this role is $67,408 - $101,112. Compensation may vary based on relevant experience, technical skills, and qualifications. Benefits include medical, dental, and vision insurance with employer contribution; flexible spending or health savings account; life and AD&D insurance; short and long term disability coverage; paid time off; employee assistance; 401(k) program with company match; and additional voluntary or legally‑required benefits. Equal Employment Opportunity NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr NTT DATA