Youth and Families Care Manager

Care Manager-Youth Program

The Care Manager-Youth Program provides comprehensive case management services to at-risk and unhoused youth in the community. This role supports the McKinney-Vento process, working closely with the McKinney-Vento Liaison to ensure educational stability and access to essential resources. The Care Manager assists youth with education and employment opportunities, connects them to housing resources, and facilitates entry into the Continuum of Care to help secure placement on the housing list. Additionally, this role supports youth in obtaining vital documents such as birth certificates and Social Security cards while coordinating referrals for mental health, medical care, and other supportive services. Using a trauma-informed, person-centered approach, the Care Manager ensures equitable and individualized services that empower youth to achieve stability and self-sufficiency.

Supervisory Responsibility: None

Job Type: Full-time, Hourly, Non-exempt

Expected schedule:

• Spring/Fall/Winter: Monday-Friday 12 am - 7:30 pm; 35 per week (7 hour workday); occasional weekends required
• Summer: Monday-Friday 8:30 am - 6 pm; 35 per week (7 hour workday); occasional weekends required

Location: Vallejo, CA - in office & community; 1 remote day may be granted after 90 day introductory period

Benefits:

• 403(b) Retirement plan
• Employer Sponsored Kaiser Platinum Health Insurance, Dental, Vision, and Life Insurance
• 20 Days Paid time off per year
• 12 Paid Holidays
• Employee Assistance Program
• 1 Hr Employer Paid Wellness Time
• Pet insurance discounts

What You Will Do:

• Carry a caseload of 18-22 participants maintaining regular contact (at least monthly, based on acuity level) with program participants.
• Coordinate bi-monthly check-in meetings with the youth participant and monthly collaboration sessions with the youth participant's caregiver/guardian
• Assist eligible youth in navigating the McKinney-Vento process and liaise with McKinney-Vento school district representatives to insure enrollment into the CoC for housing and care management assistance
• Provide job readiness support, including resume building, interview preparation, and job placement assistance
• Connect youth with vocational training, internships, and employment programs
• Serve as an initial entry point into the local Continuum of Care for youth experiencing homelessness
• Assist in gathering necessary documentation for housing applications and facilitate placements when applicable
• Support youth in obtaining vital records such as birth certificates, Social Security cards, and identification
• Provide referrals for mental health, medical care, and substance use treatment as needed
• Collaborate with community organizations to enhance available resources for youth and families
• Conduct regular case sessions to monitor progress and adjust service plans as needed

Minimum Qualifications:

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field OR an equivalent combination of education and experience
• At least 1 year of experience working with at-risk youth, homeless populations, or related human services
• Knowledge of McKinney-Vento Act and available community resources
• Strong organizational, communication, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficient computer skills, including Google Workspace and case management software (EHR platforms, HMIS)
• Advanced typing skills
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities
• Access to reliable personal transportation required, including a DMV record that permits the driver to be insured under 4th Second's automobile coverage
• Pass Required Background Checks: Successfully complete Live Scan and other background checks as a prerequisite for hiring, ensuring compliance with safety and security protocols set forth by 4th Second

Preferred Qualifications:

• Master's degree in Social Work, Public Administration, or a related field
• 2+ years of experience in youth case management or homeless services
• Bilingual in English and Spanish or another commonly spoken language in the community
• Experience with trauma-informed care, motivational interviewing, or harm reduction approaches
• Knowledge of local Continuum of Care processes and housing programs

Physical Qualifications:

• Engage in verbal and written communication
• Operate a computer, smartphone, and other office tools and equipment
• Reach hands up above one's own head
• Stand and sit for at least 1 hour at a time
• Able to walk moderate distances, such as for a duration of 15 minutes and up and down moderate gradients (i.e., hills, stairs)
• Crouch, kneel, or squat for at least 5 minutes at a time
• Able to traverse uneven ground (i.e., walk along terrain where the ground is sloped and rocky)
• Able to carry and/or lift up to 25 lbs
• Visually or otherwise focus and navigate in immediate surroundings
• Reasonable accommodation will be provided in accordance with applicable laws and policies
• Operate a moving vehicle, including some night driving

Work Environment:

This position operates in youth centers, residential care settings, and within the community. The role may involve exposure to unsanitary conditions, challenging behaviors, and various environmental factors. Staff are expected to follow all safety protocols and demonstrate cultural competency and trauma-informed care in all interactions.

Non-Discrimination Statement:

4th Second is an equal opportunity employer and does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry. Note: We comply with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. New hires may be subject to passing skills tests. We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety or morale, or if doing so could create conflicts of interest.