Onsite Community Liaison

Job Description

Job Description

Organization:

Founded in 2003, AMI Housing is a California-based nonprofit organization whose mission is to house and support the most vulnerable residents of the Sierra Region by enhancing the lives of people with mental illness by providing housing, employment, and supportive services.

Summary of primary job functions:

The Onsite Property Manager is expected to reside onsite in a 2-bedroom apartment and provide oversight to a 14-unit apartment complex located in King Beach, CA. This position will reside in their own private apartment at no more than 2/3 of the fair market value in the form of rent (approximately $954.43 per month).

The Onsite Property Manager acts as a member of the overall operations team providing services to tenants and works in partnership with the supportive services staff to maintain occupancy and meet tenant needs. This position must perform minor chores around the complex, report both verbally and in writing to the AMI Housing, Inc. staff regarding any issues/concerns that arise at the complex, check in on tenants (at the direction of AMIH staff), when they might be experiencing a struggle, and provide supportive services to tenants should an emergency arise (i.e., call 911).

This position has a shift schedule and Onsite Property Managers must remain onsite during shifts.

SHIFT: Monday - Friday 8:30-5:00pm (40 hours) (Hours may vary on needs and possible on-call and overtime)

Examples of essential duties may include, but are not limited to, the following:

• Oversee the day-to-day operations of AMIH property to ensure compliance with California landlord and tenant laws.

• Work collaboratively with AMIH Leadership, support staff, and community partners to ensure the tenant’s needs are met and any issues, difficulties, or concerns are addressed promptly.

• Respond to resident inquiries, complaints, and concerns promptly

• Supervise leasing and maintenance staff, including delegating work, reviewing work, maintaining deadlines, training, and scheduling.

• Complete minor repairs on property units and arrange for necessary repairs to properties in collaboration with the program director and facilities technician.

• Track and report repairs and expenses for each unit and submit regular expense reports to the asset property manager or owners.

• Enforce apartment community rules and regulations and provide documentation of disputes or issues and their resolution.

• Ensure vacant units are ready for new occupants. Assist with the management of evictions and the process of residents vacating units. Attend court proceedings as necessary.

• Assist with the collection of rent and other fees from residents. Assist with the issuance of Pay or quit notices for late rent.

• Provide support to residents who may be experiencing a crisis. Work collaboratively with community partners to resolve problems (e.g., calling EMS, Mobile Crisis, assigned service coordinator, or law enforcement).

• Establish a collaborative relationship with AMIH staff members and community partners.

• Generate newsletters for residents and arrange resident meetings.

• Review and approve lease agreements and conduct potential resident interviews.

Skills:

• Knowledge of rental contracts and laws/regulations about property management and antidiscrimination.

• Knowledge and ability to perform general household maintenance and repairs.

• Familiarity with best practices, including but not limited to harm reduction, trauma-informed care, and motivational interviewing concepts and strategies.

• Strong capacity to build strong relationships with various program participants, colleagues, and community members.

• Solid written and verbal communication skills. Strong conflict resolution skills and demonstrated ability to deal with sensitive situations tactfully and diplomatically. Able to depersonalize any program resident complaints and remain calm.

• Must multitask with attention to detail while working in a fast-paced and sometimes chaotic environment.

• Attention to detail and ability to review documentation for accuracy and completeness.

Ability to:

• Knowledge of rental contracts and laws/regulations about property management and antidiscrimination.

• Knowledge and ability to perform general household maintenance and repairs.

• Familiarity with best practices, including but not limited to harm reduction, trauma-informed care, and motivational interviewing concepts and strategies.

• Strong capacity to build strong relationships with various program participants, colleagues, and community members.

• Solid written and verbal communication skills. Strong conflict resolution skills and demonstrated ability to deal with sensitive situations tactfully and diplomatically. Able to depersonalize any program resident complaints and remain calm.

• Must multitask with attention to detail while working in a fast-paced and sometimes chaotic environment.

• Attention to detail and ability to review documentation for accuracy and completeness.

Education//Background:

• High School Diploma or equivalent is required.

• Bilingual fluency (English/Spanish) is preferred.

• Complete and pass pre-employment background checks (fingerprints, drug and alcohol testing, and criminal background checks).

• Must possess a valid driver's license with a clean driving record (Required)

• Must have reliable transportation.

Work experience may include:

• 3 years of property management experience is required.

• 2 years working with low-income housing complex is required.

• Experience working with individuals with mental illness, drug/alcohol abuse, homelessness, or other social services is preferred.

Licenses and Certification:

• Possess a valid driver's license with a clean driving record as required by the position.

• Proof of adequate vehicle insurance and medical clearance may also be required.

Computer Proficiency:

• Strong computer proficiency (i.e., Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Zoom, Adobe, DocuSign, Google Docs, Internet, and Calendar) to complete daily duties within the expected timeframes with little to no supervision.

Personal Characteristics:

• Be welcoming and supportive. Displays a solid desire to advance the agency’s mission and help people with mental illness improve their lives by becoming independent, successful community members.