Front Desk Coordinator (Growth Track To Office Manager)

FRONT DESK COORDINATOR (GROWTH TRACK TO OFFICE MANAGER) Anointed Hands Wellness – [City/State] Employment Type: Full-Time (35–40 hours/week) Schedule: Monday–Thursday 8 AM–7 PM, Friday 8 AM–2 PM, rotating Saturdays ABOUT US Anointed Hands Wellness is a holistic recovery and rehabilitation clinic dedicated to restoring movement, promoting healing, and helping clients thrive through compassionate and evidence-based care. We provide services including craniosacral therapy, myofascial release, lymphatic drainage, MLS laser, cryotherapy, vibration board, BrainTap, PEMF therapy, massage, assisted stretching, and more. ROLE OVERVIEW The Front Desk Coordinator serves as the first point of contact and is responsible for creating a smooth, welcoming, and memorable experience for every client. This role begins with foundational front desk responsibilities, with structured opportunities to advance into leadership, marketing, and management. PRIMARY RESPONSIBILITIES Client Experience Greet every client warmly by name within 10 seconds of entry Check clients in and out accurately and efficiently Maintain a clean, calm, and professional lobby environment Communication & Scheduling Manage phone calls, texts, and emails; reply within the same business day Confirm client paperwork is completed before appointments Maintain accurate scheduling to ensure optimal therapist utilization Sales & Membership Support Educate clients on services, programs, and memberships Assist clients with booking services and purchasing packages Promote specials, events, and rewards programs Operations & Organization Maintain systems for payments, documentation, and inventory Process payments and monitor accounts for accuracy Follow opening and closing procedures for the clinic GROWTH TRACK – TRAINING TOWARD OFFICE MANAGER As performance and reliability are demonstrated, responsibilities will expand to include: Staff support and schedule coordination Event and marketing support Community networking and referral building KPI and revenue tracking Leadership of systems and special projects Growth is based on performance, not tenure. A proactive, accountable, and motivated candidate will be supported in advancing. QUALIFICATIONS Required Strong communication and customer service skills Attention to detail and organizational skills Ability to multitask in a fast-paced setting Professional, warm, and caring presence Preferred (not required) Experience in wellness, healthcare, spa, fitness, or therapy setting Experience with scheduling or practice management software Sales, customer retention, or membership/program sales experience IDEAL CANDIDATE CHARACTERISTICS Dependable and punctual Coachable and growth-oriented Enjoys hospitality and connecting with people Self-motivated and solution-focused Takes ownership and follows through COMPENSATION & BENEFITS Hourly pay based on experience Advancement opportunities with performance-based raises Complimentary and discounted wellness services Career growth path toward Office Manager HOW TO APPLY Please submit the following: Resume Three professional references A short paragraph answering: "Why do you feel you’re a strong fit for this role and for a wellness clinic focused on healing?" #J-18808-Ljbffr