Medical Receptionist

Receptionist

Job Summary: Responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Greets visitors in a prompt, courteous, and professional manner.

Primary Job Responsibilities:

• Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
• Ability to cover other AOC locations.
• Performs other duties as assigned.

Requirements

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a medical office setting.

Knowledge:

• Knowledge of medical terminology and organization services.
• Knowledge of basic math and modern office procedures.

Skills:

• Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
• Ability to use spreadsheets and word processing software.
• Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

• Ability to works well under pressure with minimal supervision.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.

Anderson Orthopaedic Clinic