HVAC Coordinator

We are looking for an HVAC Service Coordinator to join our team!

A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career and in other aspects of your life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order — while having a lot of fun doing it!

What you’ll love about working for us:

• Competitive pay
• Paid Time Off your first year of employment
• Medical, vision, dental, life, accident, and disability insurance
• Retirement savings with a company match
• Company paid life insurance
• Tuition/training reimbursement
• Team-oriented culture focused on growth and success

What you’ll be doing:

• Coordinate scheduling and assignment of technicians for service, repair, and sold work orders across HVAC, Plumbing, and Electrical departments.
• Monitor Sold Not Scheduled dashboards and ensure all sold work is contacted within 24 hours.
• Participate in inbound and outbound customer call responsibilities, including return repair callbacks and scheduling requests.
• Contact customers to schedule sold estimates, inspections, repairs, and follow-up appointments.
• Ensure permits, inspections, financing, materials, and job scope requirements are completed prior to scheduling.
• Review project details for accuracy and verify equipment, materials, and notes are properly documented.
• Partner with dispatchers, service managers, and field teams to maximize scheduling efficiency and manpower utilization.
• Serve as a primary point of contact for customer follow-up and scheduling-related questions.
• Maintain knowledge of technician skill sets, trade capabilities, and service areas to support effective scheduling decisions.
• Provide repair pricing and quote information to customers as needed.
• Maintain accurate records, notes, and task management within company systems.
• Assist with workload balancing, capacity planning, and operational support initiatives.
• Work collaboratively with the Operations Support team to ensure all customers are contacted timely and team goals are achieved.
• Deliver exceptional customer service while maintaining professionalism and urgency in all communications.
• All other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:

• Desire to be part of a winning team
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Attention to detail and time management skills
• Ability to work in a fast-paced environment
• Strong written and verbal communication skills
• Geographic knowledge of assigned service areas or excellent map-reading skills
• Computer proficiency and ability to learn company software systems
• HVAC, Plumbing, or Electrical industry knowledge is a plus
• Reliable attendance and flexibility to support business needs
• High school diploma or GED required

This position is considered a safety sensitive position. Successful completion of a preemployment drug screen and background check is required.

Paschal Home Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Paschal Home Services are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.