Full Time Bar Lead

Summary Managesthe Wine Bar in planning, organizing, and staffing to optimize profit and meet marketing, financial, and corporate growth objectives by performing the following duties. Essential Duties and Responsibilities Assist the department to maximize gross profit and minimize operating expenses. Have knowledge of the department and store sales and profit objectives. Assist customers in the selection and purchase of wine and beer by interacting with customers while in the Wine Bar while demonstrating the highest level of customer service. Follow through on customer requests and special orders. Never be rude to a customer under any circumstance. Maintain conditions of the bar as directed by supervision, within the company. These functions include the following: ordering, changing kegs, maintaining stock levels, merchandising skills, proper back-stock amounts, cleanliness, placing promotional and operational signs, ringing up sales, special request inventory/procedures, and rotation. Help manage the check in process with Beer & Wine vendors in accordance to company policies and procedures. These responsibilities must be done in accordance with Harris Teeter's policies and applicable laws. Bar and back-stock area well managed; neat, clean, organized, inventory levels within corporate guidelines and safe from harm or theft. Adhere to the customer service and merchandising guidelines that are communicated through corporate merchandising. Have a thorough knowledge of and comply with all state and local ABC laws and regulations. Follow all health and safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Meet with Vendors to order kegs for bar Create daily keg line up Track keg costs, delivery date, tap date on excel spreadsheet Track sales of beer and wine served at bar - glasses, bottles, cans, and draft Work with Wine Consultant to discuss wines to be poured at bar, such as promotional wines, preferred style of wine based on customer reviews, special pricing, excess stock. Interview and train new staff Schedule staff for bar. Work with non-perishable Co-Manager to assist in coverage for bar, as needed. Create, plan and manage special events: Oktoberfest, St. Patrick’s Day, Black Friday, Tap Takeovers, meet/greet breweries, etc. Work with vendors to create promotional posters and secure promo items for events Work with Meat Manager & Fresh Foods Manager for special events, crosspromotional opportunities and wine/beer & food pairings Plan and execute daily bar events; trivia etc. Keep management updated on operational or customer issues that arise during bar hours Order supplies, for example: Co2, Argon, Nitrogen, make your own 6 packs, dish detergent & wine glasses Work with craft beer representatives to maintain clean draft lines. The representatives are to clean the draft lines bi-weekly Work with vendors to keep a sufficient amount of beer glasses, coasters etc. for bar Wine Consultant and Bar Lead cross train so they may cover each other's job duties Maintain a clean and safe working environment Knowledgeable of state liquor laws Understand how to assist a customer who may have had too much to drink Assist customers with special orders. Work with vendors to assist in fulfilling special orders. Assist wine & beer samplers in the location of product and where to set up and log wines sampled Assist customers and home shoppers in locating wine and beer Serve customers at the bar Work with Event Station to promote food & bar Create an engaging “family” experience Competency To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Design - Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Project Management - Develops project plans; coordinates projects; completes projects on time and budget; manages project team activities. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision. Team Work - Balances team and individual responsibilities; gives and welcomes feedback; able to build morale and group commitments to goals and objectives. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with corporate strategic goals. Cost Consciousness - Develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions. Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Initiative - Volunteers readily; seeks increased responsibilities; looks for and takes advantage of opportunities. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Safety and Security - Observes safety and security procedures. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive knowledge of the beer and wine categories to include, but not limited to the following: product attributes, growing/production areas, tasting methods/criteria, varietal differences, craft & import beer trends and buying practices. Must be at least 21 years of age. Education/Experience High school diploma or general education degree (GED); or three years related experience and/or training. Language Ability Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Math Ability Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs using basic analytical business acumen. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Word or similar word processing software; Microsoft Excel or similar spreadsheet software; Soft Grocer inventory software or similar inventory software. Certificates and Licenses TIPS (Training for Intervention Procedures) workshop must be completed within 90 days of being in job. Supervisory Responsibilities No direct reports. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and or move up to 20 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.

CLOVER, SOUTH CAROLINA, STORE 015 - HARRIS TEETER

All warehouse associates must be 18 years of age or older. Equal access to employment, services and programs is available to all persons. It is the policy of Harris Teeter to provide equal opportunity for all applicants and candidates for employment and to administer all human resource practices such as recruiting, hiring, promoting, and all other terms, conditions, and privileges of employment in a manner which does not discriminate on the basis of race, color, sex, disability, age, national origin, religion, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. #J-18808-Ljbffr Harris Teeter