Manager, Digital Product Management

Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). The Retirement Plan Services Digital team is responsible for offer design, product management and platform operations and innovation for Schwab’s retirement plan solutions.Our mandate is to strengthen and extend our digital offering to more participants, plan sponsors, and consultants as we work to further our scale and create more tailored experiences for key segments of our client base. To do this, we work with partners and delivery organizations to ensure key processes / interactions are designed and executed smoothly. As a Product Owner on the Retirement Plan Services Digital Team, you will be responsible for identifying and evaluating opportunities to better meet the needs of our internal business teams, plan sponsors, and plan participants across the financial spectrum. The capabilities in this area will help form the basis of how the firm meets our participants’ and sponsors’ needs and help drive operational efficiency gains, risk reduction, and modernization. The role of the Product Owner is a pivotal one that is expected to be aware of industry trends, clients’ needs (including internal clients), and the fundamentals of software solutions. In addition, you are expected to have a good grasp of business operations and processes that impact your product. As a Product Owner, you will convert your understanding of the marketplace, client needs, and operations into product requirements (user stories) for the Scrum team(s) in support of meeting business objectives. You will champion your product(s) and lead cross-functional initiatives within a matrixed organization. This role focuses on continuously improving the digital experience for Plan Sponsors through intuitive, efficient, and scalable solutions, while balancing user experience enhancements with operational effectiveness and business priorities. What you have To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have. Required Qualifications: Detailed understanding and knowledge of the retirement industry. Ability to utilize that knowledge to inform product roadmaps and write user stories that capture edge-cases and scenarios. Detailed understanding and knowledge of business operations, processes, and procedures. Ability to utilize that knowledge to inform trade-off decisions, identify edge-cases and scenarios that need to be defined for the scrum team, inform troubleshooting and help identify business workarounds when needed. Ability to gather information from multiple sources (internal and through primary and secondary research) and synthesize them to uncover trends that draw out relevant and actionable conclusions. Be able to conceptualize solutions that leverage current technologies through the understanding of industry trends, internal business drivers and client needs. Translate needs and business imperatives from product vision and roadmaps for use in setting priorities and guiding the work of the Scrum team(s). Ability to think and act creatively by stepping outside standard convention to identify potential “out of the box” solutions. Apply management and collaboration skills to orchestrate and maximize the work and deliverables of cross-organization and cross-functional teams assigned to product initiatives. Possess the ability to maintain focus and drive results in all business cycles and environments. Demonstrate adaptability when projects need to deviate from original plans or shift direction based on changing needs and priorities. Be a great listener – Understand the value of listening to client needs and understand the deeper underlying problem that needs to be addressed. Servant Leadership – Able to garner respect from your Scrum team(s), lead and demonstrate value-add principles, and willing and able to get your hands dirty to get the job done. Attitude of transparency – Desire and ability to bring disclosure and transparency to the Scrum team and grow trust between the business and development. Conflict resolution – Able to facilitate discussion of issues, different approaches, alternatives, and effectively resolve them promptly. Fully educated and conversant on the Scrum process according to the Scrum Guide and can apply their understanding in practical terms. A thorough understanding and appreciation for Agile values and principles. Thorough understanding of and proven ability to: Write user stories and acceptance criteria Split large stories into smaller stories Groom the backlog Conduct Release planning Conduct Sprint planning Navigate the Sprint review activities Possess a strong grasp of software development and technology. Preferred Qualifications: Prior retirement business and operational experience Scrum Product Owner certification Experience in a Scaled Agile framework Prior experience using Jira and Rally In addition to the salary range, this role is also eligible for bonus or incentive opportunities #workplacejobs What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance #J-18808-Ljbffr The Charles Schwab Corporation