Fellow & Resident Surgery Coordinator

Fellow & Resident Surgery Coordinator

The Fellow & Resident Surgery Coordinator serves as the primary point of contact for patients, referring providers, hospitals, and the surgical team to maintain open channels of communication throughout the patient's surgical journey. This role is responsible for coordinating care for multiple Oral & Maxillofacial Surgery Fellows and one Resident, ensuring efficient patient flow from referral, consultation, insurance verification, and surgery scheduling through postoperative care while supporting the mission and vision of the patient experience at Flagship Specialty Partners/Carolinas Center for Oral & Facial Surgery.

This position requires exceptional organizational skills to balance clinic schedules, hospital obligations, trauma cases, provider availability, and assistant surgeon assignments while maintaining continuity of patient care across multiple practice locations and hospital systems.

Essential Duties & Responsibilities

Manages referral communication for complex cases to provide seamless and comprehensive patient care coordination. Serves as primary point of contact for patients/families, physicians, clinical staff, hospitals, fellows, residents, attending surgeons, and other healthcare professionals to coordinate patient schedules, treatment programs, preoperative appointments, postoperative care, and recommended services.

Coordinates the daily schedules of multiple Fellows and one Resident, balancing office clinics, hospital rounds, operating room schedules, consultations, trauma responsibilities, educational obligations, and emergency patient needs.

Works closely with attending surgeons to coordinate Fellow assignments as assistant surgeons for scheduled surgical procedures, ensuring appropriate provider coverage while maintaining efficient clinic and hospital workflows.

Monitors hospital operating room schedules and proactively adjusts Fellow and Resident schedules to accommodate trauma cases, urgent add-on procedures, inpatient consultations, and emergency surgical needs with minimal disruption to existing patient appointments.

Gathers and interprets appropriate data from the medical record, patient, and family as evidenced by documentation. Has the clinical knowledge required to identify the need to modify care and/or treatment plans according to specific patient demographics such as age and pre-existing or current health conditions.

Submits insurance pre-determinations, pre-certifications, authorizations, and appeals for major surgery cases (including supporting documentation such as letters, radiographs, CBCT imaging, photographs, models, and medical records). Responds to Estimate of Benefits and communicates with patients throughout the insurance approval process.

Carolinas Center for Oral & Facial Surgery